Enforcement Team Lead

Job Purpose

Lead the India enforcement team through its build-out as a player-coach: manage and develop the team of Enforcement Coordinators and Enforcement Specialists while continuing to carry hands-on takedown and enforcement work yourself. This is a dual role by design. During the build-out you will spend a significant share of your time delivering alongside the team; as the team scales, the balance shifts toward leadership.

 

About Protect 

We help Protect our customers’  ideas and innovations.

Job Overview

Key Responsibilities

• Lead, coach and develop the India enforcement team (Enforcement Coordinators and Enforcement Specialists), including onboarding, training and day-to-day performance management.
• Carry a personal caseload: manage takedown and removal queues and action enforcement cases end to end, alongside the team.
• Own workload allocation, queue coverage and shift/absence planning across the India team so global enforcement queues are always covered.
• Set and uphold quality standards for takedowns, case records and platform notices; review the team's output and close gaps with coaching and training.
• Monitor team capacity and throughput through the Enforcement portal, and flag resourcing needs to the VP of Enforcement on an ongoing basis.
• Act as first escalation point for complex cases and platform issues, maintaining working-level platform relationships and escalation pathways.
• Build and document repeatable processes, playbooks and training material as the team grows, feeding improvements back to the Solutions and Engineering teams.
• Support hiring for the India team, and coordinate with the Head of APAC and the LatAm and China Enforcement Specialists as the global footprint expands.

 

Skills & Experience

• Experience leading, mentoring or coordinating a small operational team, ideally in brand protection, trust & safety, content moderation or similar high-volume queue work.
• Hands-on experience working enforcement, takedown or moderation queues, and genuine willingness to keep delivering alongside the team.
• Strong organisational skills: comfortable balancing a personal caseload with team coordination and reporting.
• A process mindset: you document, standardise and improve as you go.
• Clear written communication in English for platform notices, escalations and reporting (additional languages a plus).
• Right to work in India.

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. 

 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

 

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

 

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.