Patient Access Representative (Full-time; Days) - LCMC Health Westpark Campus
LCMC Health One
·Yesterday
- Location
- NOEH - 3401 General De Gaulle, United States of America
- Type
- Full-time
- Department
- Healthcare
- Education
- High School
- Source
- Workday
Description
Your job is more than a job.
🌟 Be the First Step in a Patient’s Healthcare Journey
As a Patient Access Representative (PAR), you play a vital role in creating a smooth, supportive experience for patients and families from the moment they connect with us. Whether you’re scheduling appointments, verifying insurance, assisting with admissions, or helping patients understand their financial responsibilities, your work helps keep care moving forward.
This role combines customer service, problem-solving, and attention to detail in a fast-paced healthcare environment where compassion and communication matter every day.
💼 What You’ll Do
Greet and assist patients, families, and visitors in person and by phone
Schedule appointments and coordinate patient services accurately and efficiently
Register patients and update demographic, insurance, and guarantor information
Verify insurance eligibility and collect required documentation
Support admissions, transfers, discharges, and bed placement processes as needed
Explain financial responsibilities, collect payments, and connect patients with financial assistance resources
Answer calls and direct patients to the appropriate departments and services
Collaborate with clinical and support teams to help ensure a seamless patient experience
⚡ What Makes You Great in This Role
You genuinely enjoy helping people and creating positive experiences
You stay organized and calm in a fast-paced environment
You communicate clearly and confidently with patients and team members
You can multitask while maintaining accuracy and attention to detail
You’re compassionate, professional, and solutions-focused
🧠 What You Bring
Strong customer service and interpersonal skills
Excellent communication and problem-solving abilities
Comfort working with patient registration, scheduling, insurance verification, and financial processes
Basic computer proficiency and ability to learn healthcare systems quickly
Strong organizational and time management skills
📋 Minimum Requirement
High School Diploma or GED (or equivalent experience)
2 years of customer service and/or healthcare experience preferred
🎯 Why This Role Matters
Healthcare can feel overwhelming for patients and families.
Your role helps create clarity, confidence, and connection during every step of the patient experience—from scheduling to registration to financial guidance.
💙 Make a difference—one patient, one interaction, one visit at a time!
WORK SHIFT:
Days (United States of America)LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary
About New Orleans East Hospital
New Orleans East Hospital, vital to LCMC Health’s incredible community of care, has been New Orleans East’s and the surrounding community’s trusted healthcare leader since 2014, embodying our mission of not only superior care, but healthcare with heart, courtesy, concern, kindness, and welcoming spirit for everyone. Learn more about New Orleans East Hospital and our Leapfrog “Grade A” Hospital Safety distinction.
Your extras
- Deliver healthcare with heart.
- Give people a reason to smile.
- Put a little love in your work.
- Be honest and real, but with compassion.
- Bring some lagniappe into everything you do.
- Forget one-size-fits-all, think one-of-a-kind care.
- See opportunities, not problems – it’s all about perspective.
- Cheerlead ideas, differences, and each other.
- Love what makes you, you - because we do
You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Simple things make the difference.
1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.
3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
