Security Officer Customer Care

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Customer Care in Birmingham, AL, you will serve and safeguard clients in a range of industries such as Education, and more. Join Allied Universal as a Security Officer supporting an educational setting where your presence helps foster a welcoming, secure environment for students, families, staff, and visitors. You will monitor assigned areas, conduct routine patrols, respond to security-related concerns, and provide exceptional customer service and communication. Bring our agile, reliable, innovative, and caring values to life through teamwork and integrity while making a meaningful difference each day.

Position Type: Full Time

Pay Rate: $13.50 / Hour

Job Schedule:

DayTimeWed06:30 AM - 05:30 PMThur06:30 AM - 05:30 PMFri06:30 AM - 05:30 PM

What You'll Do:

• Provide customer service to clients, students, families, visitors, and staff by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols and reporting requirements.
• Conduct regular and random patrols of learning areas, common spaces, entry points, and the perimeter to help identify and report unusual activity or conditions.
• Monitor access to the location, greet and direct visitors, and help maintain visitor management procedures in accordance with site policies.
• Document incidents, observations, and daily activities accurately and communicate relevant information to site leadership and Allied Universal management.

Minimum Requirements:

• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1661092