Service Agent

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RC784325 Service Agent (Open)

Service Agent

Full time

FedEx Centro de Operaciones Complejo El Quijote, Costado Norte de Intel, Bodegas 7 & 8 99998 Belen, La Ribera Costa Rica

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.

General job description
Under general guidance completes the following tasks:
• Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service.  Answers station lines and takes information for pickups.
• Maintains and audits all records and files as assigned. Audits airway bills and records as required.
• Involves the completion of administrative tasks and coordination relating to the frontline operation which may include data entry, ramp activities, sort activities, trace
activities , despatch activities and local customer service.
• May be required to perform other duties as assigned

Minimum Requirements:
Minimum Education:
• High School degree/Equivalent.                                                    
                                                                  
Minimum Experience:
• Previous clerical or customer service experience in a service environment
                                   
Minimum Required Skills:
• Accuracy & Attention to Detail,
•  Planning & Organizing Skills,
• Interpersonal Skills,
• Problem Solving Skills.
• Average general office skills required including light typing, filing and computer literacy
• Ability to lift 50 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment or the weight limit required according to current local labor regulations.                                                               
• Customer Service Skills,
• Product or Service Knowledge,
• Excellent communication skills.

Job Posting End Date:

2026-10-10