- Salary
- $20 – $22/hr
- Location
- Blaine, MN
- Department
- Customer Service
- Education
- High School
- Source
- Paylocity
Description
Description
POSITION SUMMARY:
This position is responsible for the oversight of incoming customer calls and identifying the needs of customers while being the first line of order entry for the roll-off operations. In addition, the position requires administration, recording and reporting of daily office activities.
ESSENTIAL FUNCTIONS:
- Answer main phone line and assist customers with questions and placing order.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Answer questions for customers regarding services and procedures.
- Manage customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling goals.
- Secure credit card payments.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Perform order entry into dispatch software.
- Maintain customer database, including pricing, in dispatch software.
- Manage customer price sheet for roll-off customers.
- Apply for and/or assist with street permits and ensure customer bill-back.
- Assist dispatcher as needed.
- Assist with additional tasks such as inventory control and
Requirements
Education and/or experience:
- Excellent customer service skills
- High school diploma or equivalent
- 2-3 yrs. experience in an office environment
- Outstanding organizational skills and attention to detail
- Excellent written and verbal communication skills
Competencies:
- Interpersonal communication skills
- Team oriented
- Reasoning or problem solving skills
- Professional attitude
- Ability to Multitask
- Strong Attention to Detail
Skills
Customer Service
