Senior Relationship Manager

• Permanent Role
• Brisbane Based
• Hybrid Ways of Working

We're REA 
  
With bold and ambitious goals, REA Group  is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. 
 
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.  

Where the team fits in 

Our Resi Sales team sits at the heart of REA’s Hive model, bringing together Relationship Managers, Specialist Sales, Customer Success and Sales Support to help residential customers get bigger, better results.

It’s a collaborative, high-energy team focused on building strong customer partnerships, identifying growth opportunities and connecting customers with the right expertise at the right time. With a strong one-team mindset, the team combines commercial discipline, product knowledge and customer focus to drive adoption, unlock growth and deliver meaningful outcomes for customers and REA.

What the role is all about 

The Senior Relationship Manager is a strategic partner to customers and the internal Hive, acting as the link between customer needs and the people, products and support required to drive growth and success.

Customer portfolio management

• Manage and maintain relationships with a portfolio of tiered customers in a defined market or region, ensuring their needs are understood and addressed.
• Build depth of relationship with key customers and deliver effective engagement programs that strengthen long-term partnerships.
• Act as the customer’s trusted advisor for commercial and strategic conversations, including partnership reviews, subscription mix, growth planning and account-level concerns.

Revenue growth and retention

• Identify customer needs and growth opportunities, and connect the right Hive team members to progress those opportunities.
• Grow revenue through product upgrades while maintaining strong product retention across the portfolio.
• Retain and expand customer investment across REA products including core subscriptions, depth products, commercial products and strategic add-ons.

Product adoption and customer value

• Drive product and feature usage through regular business reviews and by connecting customers with Customer Success and other specialists where needed.
• Help customers maximise the value of their REA partnership across subscriptions, branding, add-ons and performance products.
• Advocate for key platforms and loyalty propositions that improve customer outcomes and engagement.

Cross-functional collaboration

• Maintain strong working relationships across Specialist Sales, Customer Success, Customer Support and Sales Support to deliver a seamless customer experience.
• Engage internal specialists at the right time to support growth, onboarding, product training, commercial conversations and issue resolution.
• Drive a strategic portfolio and territory plan with active Hive team engagement.

Senior role expectations

• Demonstrate leadership qualities and act as a mentor to peers through knowledge sharing, best-practice coaching and contribution in team environments.
• Support strong team operating rhythm through portfolio planning, development check-ins and effective Hive collaboration.
• Contribute to a high-performance, customer-focused culture by helping teams work seamlessly and by role modelling strategic, commercially focused customer management.

Who we’re looking for:

• Strong retention and growth across customer portfolios.
• Consistent identification and conversion of upgrade and cross-sell opportunities.
• High-quality partnership reviews and strong customer engagement.
• Effective collaboration across Hive teams and positive customer sentiment.
• Visible leadership, coaching and contribution to team capability uplift.
• Strong relationship management and stakeholder engagement capability.
• Commercial acumen with the ability to identify growth opportunities and protect retention.
• Ability to manage a strategic portfolio and prioritise activity across a market or region.

• Confidence leading business reviews and strategic customer conversations.
• Strong collaboration skills across sales, support and success functions.
• Coaching and mentoring capability appropriate to a senior individual contributor role.

The REA experience 

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.  

Some of our Perks & Benefits include:  

• A hybrid and flexible approach to working 

• Flexible leave options including, birthday leave and purchase additional leave 

• Flexible parental leave offering for primary and secondary carers 

• Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity 

• Hackdays so you can bring your big ideas to life   

Our commitment to Diversity, Equity, and Inclusion   

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch. 

Join our Talent Neighbourhood 

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!  

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