- Location
- Hong Kong, Manulife Tower
- Type
- Full-time
- Closing date
- Today
- Source
- Workday
Description
IT Business Analyst
This position is ideal for a seasoned Business Analyst who can bridge business and technology teams to deliver complex transformation initiatives. The successful candidate will lead requirements and solution analysis, drive stakeholder engagement, support end-to-end project delivery, and help ensure successful adoption of business solutions. Experience with policy administration systems, insurance transformation programs, and complex cross-functional environments will be highly advantageous.
Position Responsibilities:
Conduct business scoping workshops with stakeholders, gather requirements from insurance business teams, and develop business requirements and user stories for sign-off.
Perform gap analysis between business requirements and existing system/product capabilities.
Analyze business issues, perform impact assessments, and recommend appropriate solutions and best practices.
Collaborate with Product Owners to prioritize requirements and ensure alignment with project objectives and outcomes.
Manage requirement changes, project risks, issue escalation, and timeline adherence in collaboration with Project Managers.
Work closely with architects, developers, and technical teams to validate requirements and assess technical feasibility.
Coordinate across business SMEs, sponsors, testers, vendors, infrastructure teams, and other stakeholders to ensure successful delivery.
Support QA activities, including test scenario reviews, SIT/UAT support, defect resolution, and business acceptance sign-off.
Facilitate user training, SOP discussions, and business adoption of implemented solutions.
Required Qualifications:
7–15 years of overall work experience, including at least 3–5 years in the financial industry.
Strong business analysis experience.
Strong analytical and problem-solving skills with the ability to investigate complex issues and requirements.
Excellent communication and stakeholder management skills.
Experience working in cross-functional and multi-vendor environments.
Understanding of software development lifecycle methodologies, tools, and controls (e.g., JIRA, Visio, Mural).
Strong teamwork, adaptability, commitment, and collaboration skills.
Good command of both English and Mandarin.
Preferred Qualifications:
Knowledge of life insurance business domains, products, and operational processes.
Experience working with Policy Administration Systems (PAS) and Workflow Management Systems.
Experience delivering transformation or modernization projects within the life insurance industry.
Expertise in managing complex, interdependent projects and continuous improvement initiatives.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
