Inside Sales & Customer Service Manager - Industrial Equipment

Trisian-Global Consulting is recruiting for a dynamic and results-driven Inside Sales & Customer Service Manager to lead an inside sales team in the industrial equipment sales. The ideal candidate will drive the sales team to meet and exceed revenue and customer service targets while coordinating with warehousing to ensure seamless order fulfillment and customer satisfaction.

Key Responsibilities:

• Lead and motivate a team of inside sales representatives to achieve and surpass sales targets in coordination with the Director of the Company's outside selling efforts.
• Develop and execute sales strategies and tactics to drive revenue growth, customer acquisition, and retention.
  Set clear sales objectives, monitor progress, and provide regular performance feedback to the team.
• Cultivate through the team and maintain strong relationships with key customers and prospects.
• Ensure that customers receive exceptional service and support throughout the sales process, reported through KPIs.
• Continuously assess and improve the inside sales process to enhance efficiency and productivity.
• Implement best practices, sales tools, and training programs to optimize the sales team's performance.
• Develop accurate sales forecasts and revenue projections and manage.
• Generate and present sales reports, metrics, and insights to senior management.
• Collaborate with the warehousing team and Controller to ensure timely order fulfillment and delivery.
• Work with warehousing to address any issues related to order accuracy, damaged goods, or delayed shipments.
• Recruit, train, and mentor inside sales representatives to develop and hone skills and performance.
• Develop and manage a multi-million dollar annual budget (P&L) and Balance Sheet 
• Relationship Building: Cultivate and maintain strong relationships with key industrial clients, understanding their unique needs and preferences.
• Order Verification: Review and verify industrial orders to ensure accuracy, completeness, and alignment with customer specifications.
• Issue Identification: Proactively identify and address any issues or challenges in the order fulfillment process.
• Resolution Management: Collaborate with internal teams, such as logistics, manufacturing, or quality control, to resolve customer issues promptly and satisfactorily.

Qualifications:

• Bachelor's degree in business, sales, or a related field (or equivalent work experience).
• Proven experience in inside sales management, preferably within the industrial parts or manufacturing industry.
• Proven experience in warehousing, use of a WMS, strong experience in metrics-based management of warehousing operation.
• Strong leadership and communication skills.
• Ability to analyze sales data and make data-driven decisions or recommendations.
• Proficiency in CRM software and sales tools.
• Exceptional problem-solving and negotiation skills.
  Results-oriented and highly motivated.