Senior Marketing Operations Manager

The role, in one line

You will own the systems, processes and measurement that make Payhawk’s Marketing function scalable and accountable, and you will be accountable for the business impact of what you build. 

What you will own

Marketing technology (MarTech) stack

• Own and manage the full MarTech stack (for example, the marketing automation platform, CRM integration and analytics tools), including platform selection, implementation, configuration and integration with the CRM.
• Make and defend commercial decisions on tooling: what to buy, what to build and what to retire.
• Build automation and integrations where native tooling falls short, using workflow tools, webhooks and APIs.

Process optimisation and efficiency

• Develop, document and enforce standard marketing processes, including inbound lead management (scoring, routing and lifecycle), campaign execution and reporting.
• Identify bottlenecks and inefficiencies in marketing operations, and propose solutions that scale.

Data management and governance

• Keep marketing data in the CRM and marketing automation systems accurate and clean.
• Set and monitor data governance policies that comply with relevant privacy regulations, such as GDPR.

Reporting and analytics

• Build and maintain the key marketing performance dashboards and reports, giving visibility into campaign ROI, funnel metrics and KPIs.
• Give the marketing leadership team regular, actionable insights that drive strategic decisions.

Cross-functional alignment

• Act as the main operational link between Marketing, Revenue Operations and Finance.
• Work closely with Sales Operations to keep lead hand-off and data synchronisation aligned.

What you will need

• Proven experience, typically 6+ years, in a Marketing Operations, Marketing Technologist or similar role.
• In-depth, hands-on experience with leading marketing automation platforms such as Demandbase, 6sense, Pardot or HubSpot.
• A strong understanding of CRM systems such as Salesforce, and experience with system integration and data management.
• Strong analytical skills, and the ability to use data to tell a story and drive business decisions.
• A process-oriented mindset and a keen eye for detail.
• Experience building reports and dashboards in tools such as Salesforce, Google Sheets or other business intelligence platforms.
• Strong verbal and written communication skills.
• The ability to explain complex operational concepts to non-technical stakeholders.

he role, in one line

You will own a part of Payhawk's AI Office of the CFO, the agents and Playbooks that complete real finance work for customers inside Payhawk, Slack, Claude and other AI models.

What you will own

• Define and develop the product roadmap and strategy for your area, in close collaboration with your engineering and product design peers.
• Deliver on the roadmap by managing the work of engineering and product design.
• Help your team build and ship AI features effectively and meet roadmap milestones. You will understand technical and design trade-offs, such as when an agent should act and when it should ask a human, remove roadblocks, and validate problems and solutions before investing in them.
• Create and refine clear KPIs to measure impact and report progress, including how reliably agents complete tasks within customer policies.
• Drive projects with external vendors, including AI model providers and the platforms our agents connect to, and keep them on schedule.
• Build a deep understanding of customer needs and behaviour, the market and competitive landscape, and regulatory constraints, including how permissions, auditability and data security shape AI in finance.

What you will need

• A background in product management, engineering or project management
• Experience managing the roadmap of engineering teams
• Building and launching your own product, even if it failed.
• Fluency with data and being able to analyze patterns, trends, and build hypotheses.
• Hands-on experience using AI tools and an understanding of what AI agents can and cannot do reliably
• An entrepreneurial mindset and a hands-on approach to owning problems and driving results
• Genuine care for users' needs and problems
• Enjoyment of close collaboration with designers, engineers, marketing and other stakeholders
• Strong organisation, with the ability to separate noise from what matters, even in busy times
• Comfort saying no
• Fluency in English

What you will get

• Recharge properly — 30 days of paid holiday
• Change the view — a week-long exchange to London, Amsterdam, Paris, Munich, Vilnius, Berlin, Sofia, or Barcelona
• Win together, celebrate together — regular team-wide events that are actually worth showing up to
• Covered, properly — additional medical care
• Stay in the game — a sports card, fully funded, for the gym, classes, or your sport of choice
• Commute easily — a monthly travel allowance that covers getting to and from the office
• Use what you build — hands-on access to the actual product you're hiring people to help build

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.