Customer Support Specialist - APAC
Swapcard
·1 week ago
- Location
- Kuala Lumpur
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer
- Source
- Lever
Description
Our Mission
Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events.
Our Vision
At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences.
Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.
Our Beliefs
At Swapcard, diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation.
We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants.
Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion.
What will you be doing?
- Support all users of the platform before, during, and after their event
- Run regular webinars for event organizers and exhibitors
- Help the event team create content for attendees, exhibitors and organizers
- Provide online and/or onsite support for events throughout their duration
- Support our clients by traveling to events depending on the business needs. This request will come with weeks of noticed and all travel expenses will be covered
Your Profile
Prior experience in customer service, support or project management
Experienced and/or interested in tech and events
Excellent interpersonal skills
Collaborative with the ability to work autonomously
Service-oriented & empathetic toward clients
Startup mindset - ready to learn, adapt and initiate quickly
Passionate, proactive, and involved
Optimistic and calm when under pressure
Available to work on a weekend and flexible with working on shifts.
Skills
Customer ServiceProject Management