Customer Support Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Sales & Solutions Manager, Ireland

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Job Summary

In this role, you will have the opportunity to support with the accurate end-to-end resolution of post-sale customer requests. Each day, you will assist in resolving warranty products, customer complaints and disputes in a timely manner to ensure customer satisfaction. You will also showcase your skills by analysing trends within the claims process to highlight any repetitive failures to further support continuous improvement.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What’s in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

• Process sales orders: Review, validate, and input project and standard sales orders accurately into the ERP system.
• Execute Back-to-Back orders: Coordinate and place specific vendor orders immediately upon receipt of customer orders.
• Log incoming requests: Confirm and document order receipts to maintain flawless data entry integrity.
• Issue Order Acknowledgements: Generate and send official transaction confirmations to customers promptly after order verification.
• Provide timely updates: Serve as the primary touchpoint for customers regarding milestones, schedule adjustments, and delivery timelines.
• Monitor order tracking: Oversee logistics to identify potential delays before they impact the client

Qualifications for the Role

• 2 + years’ experience in a similar customer service or sales support role.
• Electrical industry experience is desirable but not essential.
• Strong customer relationship management skills, with demonstrated experience managing customer accounts and expectations.
• A collaborative, solution-focused approach, supported by solid written and verbal communication skills in English.
• A self-motivated and customer-focused approach, with the ability to take ownership of customer queries and resolve issues effectively.
• Excellent listening, negotiation and presentation skills.
• Proficient in Microsoft Office applications.
• Experience using SAP and Salesforce would be advantageous.

Benefits

As part of our dedication to our employees, ABB Ireland offers an attractive array of benefits which include

• Competitive Salary
• Private Medical Allowance for Yourself and Family
• Generous Bonus Scheme
• Competitive Contributory Pension Scheme
• Employee Share Acquisition Plan
• Open Job Market (Internal Mobility Opportunities, Mentorships & Access To Projects Globally)
• Employee Assistance Programme
• Generous Employee Referral Scheme
• 25 Days Annual Leave Plus Bank Holidays

More about us

Join ABB Ireland and be part of a dynamic team that is making a real difference. We offer a supportive and inclusive work environment where you can grow your career, develop your skills, and contribute to impactful work that matters. Together, we are building a sustainable future for generations to come.

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. #RunWhatRunstheWorld.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.