Director of Rooms

Description

The DoubleTree by Hilton Spokane is looking to add to our hospitality team! Located in the heart of downtown Spokane near Riverfront Park, the Spokane Convention Center, shopping, dining, and entertainment, our hotel offers an exciting and fast-paced hospitality environment focused on teamwork and exceptional guest experiences. If you are passionate about hospitality and looking to grow your career, apply today!

Summary

At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences. 

Benefits

Travel Perks

Optional Daily Pay

Health/Life Insurance

401k

Paid Time Off

Dental/Vision 

Employee Assistance Program

Referral Program

Your Role

As the Director of Rooms, you’ll oversee all aspects of the Rooms Division—including Front Office, Housekeeping, laundry, Security, Shuttle, and Guest Services. You’ll drive guest satisfaction, operational efficiency, and team performance while fostering a culture of excellence and collaboration. This role is ideal for someone who leads with Integrity, thrives on Social Intelligence and Grit, and believes in being Better Every Day.  

What You’ll Do

• Lead Rooms Division departments to ensure smooth operations and elevated guest experiences
• Monitor service delivery and guest feedback to drive continuous improvement
• Coach and develop team members through evaluations, recognition, and corrective actions
• Recruit, hire, and onboard a high performing team with succession planning in mind
• Manage budgets, labor costs, and KPIs including occupancy, ADR, and RevPAR
• Ensure cleanliness, safety, and presentation standards across all guest and public areas
• Oversee inventory and compliance with safety protocols for chemicals and equipment
• Collaborate with the Executive Committee on property wide strategies and reporting
• Support capital projects, renovations, and PIPs in coordination with other departments
• Perform other duties as assigned

Knowledge, Skills & Abilities

• Deep understanding of hotel operations, especially Front Office and Housekeeping
• Strong leadership, communication, and interpersonal skills
• Proficiency in Microsoft Office and hotel systems
• Excellent organizational and problem-solving abilities
• Ability to manage multiple priorities and lead through change

Education & Experience

• Bachelor's degree in Hospitality, Business, or related field preferred
• 5-7 years of Rooms Division or hotel operations experience
• Prior experience in a Director or Executive Committee role strongly preferred

Additional Information

Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs. 

E-Verify

Resolute Road Hospitality utilizes E-Verify for all employment authorization verification. 

Requirements

  126RRHSPCCC