Claims Adjuster

Auto Claims Adjuster

To assess and manage warranty/extended warranty claims by reviewing technical repairs, validating repair estimates, coordinating with dealers, and ensuring accurate claim adjudication based on technical findings and policy guidelines.

Location: Bengaluru/ Mumbai

Hybrid: (2/3 Days work from Office)

 What will be my duties and responsibilities in this job?

• Review and process warranty/extended warranty claims within defined service levels.
• Evaluate repair estimates for correctness of parts, labor values, and repair recommendations.
• Analyze technical failures using diagnostic reports, repair history, and supporting documents.
• Conduct root cause analysis and assess technical findings to determine claim eligibility.
• Coordinate with dealer   workshops, service advisors, and technical teams for claim validation and clarification.
• Handle claim-related escalations and communicate decisions professionally via phone and email.
• Monitor claim trends and provide analytical insights on recurring failures and repair patterns.
• Ensure adherence to warranty policies, processes, and guidelines.
• Maintain accurate claim records and documentation.

What are the requirements needed for this position

• Bachelor's Degree / Diploma in Mechanical, Automobile, or related Engineering discipline. Minimum 3 years of experience in Automobile Service, Warranty, or Technical Support functions within an OEM, Automobile Manufacturer, Dealership, or Warranty Administration environment.
• Strong knowledge of automotive systems and aggregates, including engine, transmission, electrical, and vehicle electronics.
• Good understanding of vehicle diagnostic procedures, repair methodologies, and workshop operations.
• Experience in claim assessment, estimate verification, and technical report analysis. Skills & Competencies
• Strong technical troubleshooting and root cause analysis skills.
• Ability to validate repair estimates, parts applicability, and labor operations.
• Excellent verbal and written communication skills.
• Strong analytical and decision-making capabilities.
• Ability to manage stakeholder expectations and handle escalations effectively.
• Proficiency in MS Office and claim management systems.

Preferred Qualifications

• Experience in Electric Vehicle (EV) diagnosis, service, or warranty operations.
• Exposure to Extended Warranty or Vehicle Protection Programs will be an added advantage.

Key Attributes

• Customer-focused approach.
• Attention to detail.
• Ability to work independently and manage multiple priorities.
• Strong collaboration and dealer relationship management skills.ched

AI and Biometric Usage

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