Practice Specialist - NDIS

• Max Term Full-Time Contract until 30 June 2027, with a potential to extend
• Location: Flexible State location with Hybrid WFH options
• Salary: $114,145.85 - $123,533.22 Base Salary Range + Super + not-for-profit salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia to meet the growing needs of people across the country. Together we’re building hope and possibility for all. 

Find out more about us and our purpose.

Your Opportunity

Join a team that's committed to creating more inclusive communities. As a Practice Specialist – NDIS, you’ll play a key role in strengthening quality and practice across our NDIS  services nationally.

You’ll oversee quality initiatives, develop and review practice guidance and frameworks, and help strengthen how client voice informs our services. You’ll also contribute to national projects and Community Capacity Building reporting, turning insights and emerging needs into practical improvements.

Working as part of a national team, you’ll collaborate with the NDIA, operational teams and stakeholders across the organisation. You’ll bring experience in community capacity building, reporting or contract compliance, together with sound knowledge of the NDIA and the confidence to navigate complex issues, changing priorities and stakeholder needs.

You’ll also lead a small team of Quality Officers, while remaining closely involved in quality, practice and continuous improvement.

If you have strong community capacity building experience and want to influence practice nationally, we’d love to hear from you.

Your Key Responsibilities will be to

• Develop and review practice guidance and frameworks to strengthen quality and consistency across our NDIS services.
• Oversee quality initiatives and strengthen how client voice informs our services.
• Coordinate reporting and support contract compliance across key areas of the NDIS program.
• Lead national practice projects and identify practical improvements in response to emerging issues and priorities.
• Build strong relationships with the NDIA, internal teams and other key stakeholders.
• Lead and support a small team of Quality Officers while contributing to broader national priorities.

Requirements for Success

• Relevant tertiary qualification in Human Services, Community Services, Community Development or a related discipline.
• Strong experience in individual and community capacity building, with an understanding of the NDIS and the Local Area Coordination environment.
• Experience in practice, quality, contract compliance and/or reporting within a complex service environment.
• Strong stakeholder management and communication skills, with the ability to build relationships and influence effectively.
• Strong problem-solving skills, with the ability to navigate complexity and develop practical solutions.
• Ability to work independently, manage changing priorities and adapt confidently in an evolving environment.

Before starting work with us, you will need to undertake a national police history check, qualifications check, and referee checks, and have a NDIS Worker Screening Check, as well as a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: 

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)

• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities  

• Opportunity to purchase additional annual leave
• Extra leave available including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you