Compliance Associate

Compliance Associate
Leeds | Full Time

Who are Zuno?

Think Uber, but for engineers.

We connect skilled engineers with installation jobs through our app, helping some of the UK’s biggest names, including E.ON, EDF Energy, Worcester Bosch and Tesla, get their products into customers’ homes.

But we’re building something bigger than a platform for finding work.

As the demand for smarter, more energy-efficient homes increases, we’re using technology at scale to connect the businesses, products and skilled people making it happen.

We’re helping power the future of home energy, one installation at a time.

The Role
We’re looking for a Compliance Associate to join Zuno and help make sure our regulated services, customer journeys and partnerships operate in the right way. This is a great opportunity for someone with some FCA-regulated experience who wants to develop their career across compliance, governance and risk.

What you’ll be doing

You’ll work with teams across Zuno and our external partners to help keep compliance at the heart of how we operate.

• Monitoring compliance across regulated sales and customer journeys.

• Supporting Consumer Duty, conduct risk, complaints and customer outcomes.

• Reviewing customer interactions as part of our Quality Assurance process.

• Supporting governance meetings, audits, reviews and regulatory requests.

• Producing reports and dashboards to track compliance, quality and risk.

• Identifying improvements to processes and customer journeys.

• Working with teams to provide feedback, support and challenge where needed.
  

What we’re looking for

We’re looking for someone who is curious, organised and keen to learn. You don't need to know everything already, we want someone who is comfortable asking questions, taking ownership and getting stuck in.

• Experience in an FCA-regulated environment.

• An understanding of Consumer Duty, conduct risk and customer outcomes.

• Experience in compliance, QA, governance, risk or operational processes.

• Strong attention to detail and communication skills.

• The ability to interpret guidance and turn it into practical actions.

Experience with Credit Broking, FCA Appointed Representative models, complaints, vulnerable customers, financial promotions, audits, SOX or SOC 2 would be a bonus.

Benefits

• 30 days annual leave + bank holidays

• Private medical cover with Aviva*

• 4 x salary Death in Service cover with Zurich*

• Paid 6 months maternity pay after a year of service

• Paid paternity pay after a year of service

• Salary sacrifice pension matched up to 6%

• Ongoing training & development opportunities

• Social events

• After probationary period*

Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.