Quality Management (QM) Team Leader

Job purpose:

The QM Team Leader is tasked with overseeing and executing Quality Assurance (QA) and Quality Control (QC) inspections at both active and completed sites to ensure full compliance with current NPA policies, Standard Operating Procedures and DMA Iraq National Mine Action Standards. It is essential that the QM Team Leader consistently upholds a high standard of appearance and professionalism.

Responsibilities:

General responsibilities:

•  Under the direction of the Operations Manager (OM), oversee and ensure implementation of NPA Operational Quality Management System (QMS)
• Monitor operational activities and provide independent oversight of NTS,TS, clearance, and EORE, operations to ensure compliance with approved procedures and standards.
• Conduct inspections (visits), assessments, and quality checks of all operational sites, documentation, equipment, and quality of completed land release outputs.
• Identify, document, report, analyze and track non-conformities, observations, and improvement opportunities, ensuring appropriate corrective and preventive actions are implemented.
• Prepare and maintain accurate QA/QC records, inspection reports, findings, statistics, and quality management documentation.
• Provide guidance, mentoring, and on-the-job coaching to operational personnel to promote compliance, quality performance, and continuous improvement.
• Support OM with incident, accident, and non-conformity investigations by conducting root cause analysis and recommending corrective actions to prevent recurrence.
• Promote a strong culture of quality, safety, accountability, and continuous improvement throughout all mine action operations. 

Specific duties:

• Visit NPA operational technical survey, clearance, NTS, and EORE sites to supervise and carry out quality assurance and quality control measures, ensuring thorough and precise reporting.
• Complete and document QM verification checks at the conclusion of each NPA task site by using NPA approved reporting systems and templates.
• Organize and keep up-to-date documentation pertaining to all quality management procedures.
• Supervise and coordinate the activities of QM team members.
• Produce monthly QMS analyses and identifying weaknesses and areas for improvement
• Support OM with implementation of Operations related trainings
• Any other task assigned by line manager related to core NPA Iraq mandate

Required qualifications:

Must have:

• Successful completion of the NPA Enhanced Manual Mine Clearance (EMMC) Course.
•   Successful completion of the NPA EMMC Team Leader Course.
• Proficient in English written and verbal due to sensitivity of position and expat line management position (OM and/or PM).

Education:

•   Diploma and/or High school as minimum or any relevant higher education.
•   Good computer skills and experience in MS Office applications.

Desirable:

• BAC course.
• LLD Course.
• Basic Drone operator user (Internal NPA Qualification).
• NPA EOD II (Theory).
• A comprehensive understanding of land release principles.
•  Valid Driving license

Experience:

Must have:

• At least 12 months experience working within NPA in an operational capacity.

Desirable:

•   Experience as QM TL/searcher.

Personal Competencies:

• Strong communication and interpersonal skills. 
• Dynamic leadership skills
• Systematic and organized in approach, with ability to work on own initiative including accuracy, consistency, attention to detail, tenacity and the ability to work under pressure.
• Ability to meet deadlines and work calmly under pressure with limited supervision.
•   Ability to adapt to difficult and complex conditions.
•   Excellent health.

Additional Considerations:

• The Quality Management Team Leader  is to abide by the policies and personal code of conduct set by Norwegian People’s Aid (NPA) and represent the organisation in a loyal and responsible manner.
• The Quality Management Team Leader shall have the willingness and ability to travel within the country.
•   Strictly adhere to NPA’s rules regarding the confidentiality of information.
• Geographical understanding of the area of operations.

About the Recruitment Process

We work continuously for more diversity and inclusion throughout Norwegian People's Aid. We encourage all qualified candidates to apply.  

Please note, that only applications submitted through our career site will be considered. Applications and resumes sent via e-mail will not be reviewed.

We kindly ask you to carefully read NPA’s Code of Conduct, Safeguarding Policy and Anti-Corruption Policy, before you submit your application. If you are the selected candidate for this position, you will be asked to complete and sign a Safeguarding self-declaration as well as our Code of Conduct. All policies related to ethics can be found on our website.

We look forward to hearing from you!