Customer Service Representative II

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive. 

Ecolab is seeking a Customer Service Agent II to join our team in (City, State –if applicable). As a Customer Service Agent II, you’ll be the first point of contact for our customers and team members. In this fast-paced, people-first role, you’ll be the voice of Ecolab, helping customers and field associates resolve issues, place orders, and get the support they need. You’ll handle a high volume of inbound calls with empathy and efficiency, making sure every interaction reflects our commitment to service excellence.

How You’ll Make an Impact: 

• Take 160–190 inbound calls from customers and field/sales associates across two divisions

• Enter orders, service requests, and delivery inquiries quickly and accurately

• Process literature requests and provide helpful product information

• Troubleshoot dispenser system issues and support field staff with technical questions

• Keep detailed records of each interaction while staying engaged with the customer

• Use your knowledge of Ecolab products, tools, and systems to guide customers

• Escalate complex questions to the right internal teams when needed

• Help onboard and coach new team members when opportunities arise

What’s Unique About This Role: 

• Gain exposure to multiple business areas and customer types 

• Opportunities for growth and advancement 

Minimum Qualifications: 

• High school diploma or equivalent

• Six months’ customer service experience in retail, restaurant, call center, or professional business environment

• Experience using Microsoft Office Suite software (Excel, Word, Access, and Outlook

• No immigration sponsorship available for this position

Preferred Qualifications: 

• One year of customer service experience in retail, restaurant, call center or professional business environment

• Bachelor’s degree completed or in process

• Experience using customer service software

• Experience accurately typing a minimum of 25 words per minimum

• Experience interacting professionally with others and working independently in a fast-paced environment

• Prior experience utilizing a multi-line telephone system

• Strong problem solving and interpersonal skills

• Excellent verbal and written communication skills

• Highly dependable team player

• Experience prioritizing workload and completing responsibilities on time

• Fluent in

• SAP experience

What’s in it For You: 

• Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more! 

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

About Ecolab: 

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.