- Location
- Riyadh, Riyadh Province, Saudi Arabia · published
- Type
- Full-time
- Department
- Customer Service
- Source
- Workable
Description
To complement our team in the Kingdom of Saudi Arabia, we are looking for an Arabic-speaking Dedicated Luxury Travel Consultant in the area of Luxury Lifestyle Management to cover our overnight shifts.
Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world-class and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.
Overview of responsibilities:
- Act as the first point of contact for our premium customers, delivering high-quality customer service during overnight hours.
- Advise premium customers via phone and email in Arabic and English.
- Process customer requests end-to-end, from offer preparation through to billing, including individual travel arrangements as well as restaurant and club reservations, gift organization, tickets (sports and cultural events), spa and fitness bookings, yacht charters, flowers, transport, sightseeing, and related services.
- Make reservations with restaurants, airlines, hotels, and destination management agencies.
- Prepare tailor-made travel offers and documents, create detailed itineraries, manage visa applications, and handle all related administrative processes.
- Proactively inform and inspire customers about exclusive promotions and events, ensuring they benefit from unique and curated opportunities.
Benefits
A competitive salary depending on experience, plus a performance-based bonus. Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. Remote Working Holidays - possibilities to Travel and Work anywhere in the world! Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would! Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company.