Jira Admin - Senior Associate

Industry/Sector

Not Applicable

Specialism

PPM

Management Level

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Jira Admin - Senior Associate you will support project management work within our Project Portfolio Management practice, focusing on Jira administration that helps teams organize work, track priorities, and keep projects moving. As a Senior Associate you will analyze complex problems, manage assigned workstreams, build meaningful client connections, and guide junior team members while developing your technical skills and business context. In this role at PwC, you will configure and maintain Jira workflows, support issue tracking and reporting, respond to stakeholder needs, and contribute to delivery activities that support project selection, prioritization, and resource allocation across engagements in PwC Acceleration Center India.

Responsibilities

- Administering Jira configurations, workflows, schemes, and permission structures to support project delivery needs
- Managing issue types, custom fields, screens, and automation rules to align the platform with team processes
- Supporting project planning and tracking activities by maintaining Jira boards, backlogs, and reporting views

- Execute assigned Jira and integrated-tool support tickets (Approvals, Rework, Mobilization, Handover, Urgent requests, Change Requests) within SLA and quality standards while communicating proactively with reporters on requirements and status updates. 

- Create and configure Jira spaces, projects, workflows, schemes, user roles, permissions, fields, boards, and plugins (Structure, Rich Filters, Xray, ScriptRunner) based on standard procedures and templates, adapting configurations for engagement needs while maintaining governance standards. Troubleshoot complex Jira and Confluence issues, evaluate solutions, document changes, and coordinate resolution with technical and functional stakeholders. 

- Gather and translate business and engagement requirements into Jira configurations, dashboards, reports, and delivery solutions. Create and maintain Rich Filter dashboards, Kanban and Scrum boards, and project reporting standards using AI/automation where appropriate to improve efficiency and accuracy. Validate expectations with reporters and stakeholders before implementation. 

- Use advanced JQL to investigate and resolve client inquiries, build reporting views, and provide data-driven insights for delivery teams. Support project forecasting, progress tracking, resource/capacity visibility, and management reporting using Jira and other PMO/collaboration tools as engagement needs require. 
- Interpreting user requirements and translating them into practical Jira solutions for project teams and stakeholders
- Monitoring platform data quality and resolving configuration issues that affect project visibility and task tracking
- Developing and maintaining documentation for Jira setup, process changes, and user guidance materials
- Coordinating release activities, change requests, and access updates across assigned workstreams
- Analyzing project management workflows to identify opportunities for streamlining intake, reporting, and governance
- Guiding junior team members and contributing to issue resolution across multiple client support requests

What You Must Have

- At least a Bachelor's degree
- At least 5 years of experience
- Oral and written proficiency in English required

- Atlassian Jira Administrator certification preferable; Project Management or Agile certifications (e.g., PMP, CAPM, Prince2, ACP, CSM, SAFe) are an advantage 

What Sets You Apart

- Building client connections and managing complex Jira workflows
- Anticipating team needs and client needs through proactive coordination
- Using critical thinking to break down process challenges
- Interpreting data from Jira reporting to guide recommendations
- Applying agile methods, project tracking, and change control knowledge
- Developing junior team members through feedback and coaching

Travel Requirements

Not Specified

Job Posting End Date