Associate Director, Media Business Operations

Company Description

Hi there—at Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.

 

Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what’s coming, but to help our clients actively shape the future. No matter the trend or cultural moment, delivering real business impact wouldn’t be possible without our people. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence.

 

If you’re motivated to work alongside top performers, push the boundaries of what’s possible, and help define where technology, business, and marketing are headed next—this is the place to do it.

Join us at razorfish.com.

Overview

Support the Publicis Power of One media team operationally in integrating multiple parties within the Publicis agencies, inter-agency agreements, inter-agency billing, process improvements, systems management, general reporting and data manipulation.  The ideal candidate has an analytic mindset, very proactive problem solving skills, and the ability to organize and track multiple projects simultaneously.  He/she should be pro-active, resourceful, a creative problem solver, agile, and have the ability to adapt to a fast paced and constantly changing environment.  Many operational details of the emerging practice is without a roadmap, so he/she should thrive in tackling complex projects and ‘be comfortable in the chaos.’ 

Responsibilities

• Work hand-in-hand with Director on team roles and responsibilities, and prioritizing key projects across the team 

• Manage Supervisor workload 

• Interface and build bridges with Business leadership and support in a constantly changing environment 

• Lead large-scale projects and cross-functional teams, including projects outside of assigned responsibilities 

• Accurately track large volumes of data with a high level of detail and coordination 

• Drive compliance and champion change management of new ways of working across teams 

• Ensure timeliness and accuracy with ability to problem-solve as complexities arise 

• Balance need for consistency and streamlined practices with continual client changes and ad hoc requests 

• Create training materials to document processes and instill best practices across teams 

• Provide feedback for process improvement and lessons learned as related to assigned tasks 

• Exercise discretion when presented with sensitive and/or confidential information (e.g. financial information, personnel information, etc.) 

• Manage USAA’s paid media billing process from beginning to end including but not limited to:  

• Track Authorizations to Buy, PO#s and client approved budgets 

• Preparing billing and budget documents 

• Answering internal & client questions related to media billing and budgets 

• Tracking client payments and managing A/R 

• Oversee the compiling of proof of performance documentation for media invoices 

• Partner with media finance to approve vendor payments 

• Establish a validation process that aligns planned media to purchased media and actualized media 

• Ensure compliance for tasks such as: 

• Managing client-specific billing procedures 

• Product codes and other systems work 

• Ensure accuracy of data pulls from various systems (e.g. Media Tools, MBOX)  

• Compile forecasting analysis and reporting of paid media spend and revenue 

• Assist in billing audit needs  

• Offer administrative support, training and trouble-shooting for Media Tools/Guidelines 

• Participate in and/or lead team meetings  

Qualifications

• Bachelor’s Degree, preferably with a concentration in Finance, Business, Advertising, Marketing, Communications, or related 

• Ideal candidate has media or advertising agency experience and understands the inner workings of the agency model 

• Minimum of 8 years of experience in operations or project management 

• Be a positive driving force for the larger team 

• Agile and nimble; ‘comfortable in the chaos’ of a large, constantly-changing account with many divisions and separate clients within the organization 

• Able to balance numerous, simultaneous work streams 

• Ability to wrangle multiple parties that does not necessarily report to them and enforce deadlines, etc. 

• Process-minded with strong organizational and workflow expertise 

• Aligned with taking the time to teach others how to do something vs. doing it for them 

• Consistently demonstrates a desire to learn through proactivity and initiative 

• Demonstrated critical thinking and problem-solving abilities 

• Organized, detail-oriented, obsessed with accuracy and has good with time management. 

• Good at building relationships – a creative problem solver, a customer service expert, a great team player. 

• An individual who equally cares about his/her own career as well as the Sup/Associates 

• A strong communicator – able to write clearly, speak professionally, and translate data analysis into insights that can be acted upon by strategists, planners, and buyers alike. 

• Someone who likes to thrive in a team yet can also meet tight deadlines on independent assignments. 

• Experienced Microsoft Office skills (MS Word, Excel, PowerPoint); comfort with Excel Pivot tables and formulas is a plus 

• A team player who enjoys learning, and is willing to lean in to new opportunities…with a smile. 

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources.

 

Our best-in-class wellness and benefits offerings include:Paid Family Care for parents and caregivers for 12 weeks or moreMonetary assistance and support for Adoption, Surrogacy and FertilityMonetary assistance and support for pet adoptionEmployee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balanceTuition AssistancePaid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and moreMatching Gifts programsFlexible working arrangements‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)Business Resource Groups that support multiple affinities and alliances

 

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

 

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

 

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

 

All your information will be kept confidential according to EEO guidelines.

 

Compensation Range: USD $97,375.00 - USD $155,961.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 12/8/2026.