Position Description: Network Operations Specialist

Role Specification Overview

Attribute	Specification Details
Capability Area	Systems & Network Infrastructure
DCWF Work Role Code	511 / 441 - Network Operations Specialist
Proficiency Level	Intermediate
Key Personnel	Yes
Required Clearance	Active Secret or Top Secret Clearance
Governance Standard	DoDM 8140.03 Cyberspace Workforce Qualification

Role Summary

The Network Operations Specialist serves as Key Personnel within the Systems & Network Infrastructure capability area for the GITSS-A Task Order. This position is responsible for technical oversight, operational monitoring, infrastructure maintenance, and rapid incident restoration across global command sites. The specialist ensures high availability, compliance, and performance of critical classified (SIPRNet) and unclassified (NIPRNet) transport networks supporting military logistics and C4ISR operations.

Core Responsibilities

• Conduct operational network monitoring and health assessments using SolarWinds Network Performance Monitor, Security Event Manager, and enterprise SIEM tools.
• Identify network interface drops, latency bottlenecks, circuit outages, and transport degradations, executing immediate triage and incident restoration.
• Install, configure, patch, and maintain Cisco IOS-XE and NEXUS routers, switches, and transport devices across supported command locations.
• Execute routine network maintenance scripts, baseline configuration backups, and Security Technical Implementation Guide (STIG) compliance checks.
• Implement firewall and proxy rule changes as authorized by the Contracting Officer's Representative (COR).
• Support cybersecurity operations by administering GFE network security tools, including Cisco Identity Services Engine (ISE), Palo Alto Next-Generation Firewalls, and Symantec ProxySG.
• Perform root-cause diagnostics during service disruptions at operational seams between local infrastructure and enterprise service providers (e.g., DISA, RNECs).
• Maintain accurate technical documentation, standard operating procedures (SOPs), and as-built topology diagrams to preserve institutional knowledge.

Workforce Qualification & DCWF Alignment

Personnel assigned to this position must fulfill all qualification prerequisites under DoDM 8140.03 prior to commencing billable work.

Education & Experience

• Education: Associate’s or Bachelor’s Degree in Information Technology, Computer Science, or a related technical field.
• Experience: Minimum of 4+ years of hands-on experience in Network Operations Center (NOC) environments or enterprise network administration.

Mandatory DCWF Certification Pathways

• Basic Level: CompTIA Network+, Cisco Certified Network Associate (CCNA).
• Intermediate Level (Target Baseline): Cisco Certified Network Associate (CCNA), CompTIA Security+, Cisco Certified Network Professional (CCNP) Enterprise, CompTIA A+, CompTIA Network+.
• Advanced Level: Cisco Certified Network Professional (CCNP) Security, Certified Information Systems Security Professional (CISSP).

Security Clearances & Access Requirements

• Personnel Security Clearance: Must possess an active Secret or Top Secret security clearance prior to start of performance.
• Vetting & Credentials: Must be fully vetted through DISS and MP ICAM prior to receiving Common Access Card (CAC) credentials or elevated network access.
• Compliance Maintenance: Responsible for maintaining active foundational certifications and computing environment credentials throughout the performance period.

Position & Compensation Disclaimer (Pay Transparency Mandates):

Employment for this role is conditional upon contract award, executed funding, and client approval. Advertised ranges do not constitute a binding promise of specific salary. In compliance with applicable federal, state, and municipal pay transparency requirements—including but not limited to pay disclosure rules in California, Colorado, New York, and Washington—posted salary bands remain flexible. Compensation ranges may be modified prior to an offer to reflect candidate expertise, client budget constraints, and localized geographic pay scales tied to the assigned work site or state of residence.