Client Service Specialist

Description

About Us

DOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators, underwriting companies, and distribution partners including MGAs, MGUs, brokers, and direct-to-consumer operators. We provide centralized sales, marketing, underwriting, and operational support that helps our companies unlock their full growth potential.

About Monument Sports Group

Monument Sports Group is a specialized insurance agency focused exclusively on the sports, recreation, and entertainment industries. Founded in 2000, Monument Sports provides insurance and risk management solutions for amateur and professional sports organizations, sports facilities, climbing gyms, family entertainment centers, camps, leagues, and other recreation-focused businesses.

As part of the DOXA family, Monument Sports Group continues to expand its reach while maintaining its reputation for specialized service, long-term client relationships, and industry expertise.

Position Summary

The Associate Producer supports the agency's sales and service efforts while developing the skills necessary to independently generate, manage, and retain business. Working under the guidance of agency leadership and experienced Producers, this role participates in prospecting activities, client meetings, proposal development, account growth initiatives, and ongoing client relationship management.

The Associate Producer serves as a key point of coordination between clients and the service team, helping ensure clients receive exceptional support while developing sales, marketing, and insurance expertise. This position is ideal for an early-career insurance professional seeking to build a long-term career in commercial insurance sales and relationship management.

Key Responsibilities

Business Development & Prospecting

• Identify and pursue new business opportunities within target markets.
• Respond to and manage smaller new business opportunities generated through referrals, digital channels, and inbound inquiries.
• Participate in prospect meetings, presentations, and sales discussions.
• Develop prospecting strategies and build relationships with potential clients and referral sources.
• Generate referrals and introductions that contribute to agency growth.

Client Relationship Management

• Build and maintain strong relationships with clients, prospects, and business partners.
• Coordinate client needs and requests with Customer Service Representatives (CSRs) and account management teams.
• Help ensure client questions, concerns, and service requests are addressed accurately and efficiently.
• Participate in client meetings and ongoing account review discussions.
• Support account retention and client satisfaction initiatives.

Sales Support & Account Growth

• Assist with proposal preparation, marketing efforts, and coverage presentations.
• Participate in renewal strategy discussions and account planning activities.
• Identify opportunities to expand existing client relationships through cross-selling and additional coverage solutions.
• Support producers and agency leadership in achieving new business and retention goals.
• Collaborate with internal teams to ensure a seamless client experience.

Insurance Knowledge & Professional Development

• Develop a strong understanding of commercial insurance products, coverages, carriers, and markets.
• Learn industry-specific risks and insurance solutions relevant to sports, recreation, entertainment, and facility-based businesses.
• Assist in addressing basic coverage inquiries and policy-related questions.
• Participate in training, licensing, and professional development opportunities.
• Build negotiation, presentation, and consultative sales skills.

Team Collaboration & Operational Support

• Partner with producers, CSRs, and agency leadership to support business objectives.
• Maintain accurate client and prospect records within agency systems.
• Assist with special projects and initiatives that improve agency operations and client service.
• Perform other duties as assigned.

Requirements

Qualifications

Education

• Bachelor's degree preferred.
• Equivalent education and relevant experience will be considered.

Experience

• One (1) or more years of client service, sales, business development, or insurance experience.
• Experience managing customer relationships in a professional services environment is preferred.
• Internship experience in insurance, sales, financial services, or a related field is a plus.

Knowledge & Skills

• Strong interpersonal and relationship-building abilities.
• Excellent verbal and written communication skills.
• Self-motivated with a strong desire to learn and grow professionally.
• Ability to work independently while contributing to a team environment.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced setting.
• Proficiency with Microsoft Office applications.
• Strong problem-solving and customer service skills.

Licensing

• Active Property & Casualty (P&C) License required, or ability to obtain within 90 days of hire.

What Success Looks Like

• Builds strong relationships with clients, prospects, and agency partners.
• Consistently delivers responsive and professional client service.
• Successfully manages and converts qualified inbound opportunities.
• Demonstrates continued growth in insurance knowledge, sales skills, and business development capabilities.
• Supports client retention and account growth objectives.
• Works effectively with producers, account managers, and service teams to deliver a positive client experience.
• Progresses toward independently managing and developing a book of business.

Why Join Monument Sports Group?

• Opportunity to build a career with a specialized insurance agency serving the sports, recreation, and entertainment industries.
• Exposure to unique and highly specialized commercial insurance programs.
• Mentorship from experienced insurance professionals and industry experts.
• Opportunity to develop sales, relationship management, and risk consulting skills.
• Collaborative culture focused on growth, client service, and professional development.
• Backing and resources of a rapidly growing specialty insurance platform.

Benefits

DOXA and Monument Sports Group offer a competitive compensation and benefits package, including paid time off, health, dental, vision, life insurance, disability coverage, and a matching 401(k) plan, along with opportunities for professional growth and career advancement.