- Location
- Crookston, MN
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Manager
- Closing date
- Today
- Source
- ApplyToJob
Description
Location: Serving in the Catholic Diocese of Crookston, MN
Job Type: Part-Time to Full-Time
Reports To: Vice President of Care Management at Meta Care, Inc.
Help Navigate Healthcare With Confidence
Meta Care is seeking an experienced, compassionate Care Manager to support clergy, employees and health plan members of the Catholic Diocese of Crookston.
We are looking for someone who understands how complicated healthcare can be and enjoys helping people work through benefits questions, provider issues, appointments, insurance requirements, and other barriers to receiving care.
The ideal candidate may come from an employee benefits, health insurance, medical office operations, patient advocacy, care coordination, provider relations, insurance verification, or healthcare navigation background. This is not a clinical nursing position, and an RN or LPN license is not required.
Meta Care, Inc. is dedicated to providing compassionate, personalized healthcare navigation designed to meet the evolving needs of those we serve. At Meta Care, our mission is simple: help members receive the Right Care, Right Place, Right Time.
About the Role
You will serve as a trusted, local resource for clergy, diocesan employees and their families—someone they can turn to when they need help understanding their benefits or navigating the healthcare system.
You will help members:
- Understand and use their health benefits
- Navigate insurance and provider networks
- Resolve healthcare access questions and barriers
- Locate physicians, specialists, and appropriate services
- Coordinate appointments and follow-up
- Understand referrals, prior authorizations, and other healthcare processes
- Connect with wellness programs and available resources
- Receive support following hospitalization or significant health events
What You’ll Do
Benefits Navigation & Member Advocacy
- Help members understand their healthcare benefits and available resources
- Assist with questions involving coverage, providers, referrals, prior authorizations, and access to care
- Advocate for members when they encounter challenges navigating the healthcare system
- Help members identify appropriate in-network providers and services
- Follow issues through to resolution rather than simply providing information
- Build trusted relationships through proactive outreach and ongoing communication
- Serve as a consistent point of contact for members who need assistance
- Help coordinate medical and specialist appointments when needed
- Provide additional support following hospitalizations or major health events
- Connect members with transportation, home support, wellness, and community resources
- Work closely with Meta Care's pharmacists, nutritionists, social workers, care coordinators, and leadership team
- Track member needs and ensure open items receive appropriate follow-up
- Participate in client and internal team meetings
- Support member education and engagement initiatives
- Maintain timely documentation and strict confidentiality
Clinical experience is welcomed but not required. Candidates with backgrounds as a MA, CNA, LPN, or RN are encouraged to apply, but the most important qualifications are healthcare knowledge, problem-solving ability, communication skills, and a genuine desire to advocate for others.
Why Meta Care?
Healthcare can be overwhelming. Our members should never feel like they have to navigate it alone. At Meta Care, you will have the opportunity to become a trusted advocate for the people you serve while being supported by an experienced multidisciplinary team.
If you are someone who enjoys helping others, solving healthcare problems, and making a meaningful difference in people's lives, we would love to hear from you. Please submit your resume and brief cover letter to: [email protected]
Equal Employment Opportunity: Meta Care Inc. is proud to be an equal-opportunity employer. All qualified applicants are encouraged to apply.