- Salary
- $55k – $60k/yr
- Location
- Cincinnati, Ohio, US
- Workplace
- Hybrid
- Type
- Full-time
- Seniority
- Lead
- Experience
- 5+ years
- Education
- Bachelor
- Source
- BetterTeam
Description
Job Description: IT Team Lead.
Reports To: President.
Employment Type: Full-Time.
Position Summary:
We are seeking a hands-on IT Team Lead to oversee and train a team of IT technicians while also driving business growth through client relationship management and new opportunity development. This is a hybrid role combining technical leadership, staff development, and sales/growth. Ideal for someone who understands IT operations deeply but also enjoys building relationships and identifying new business opportunities.
Key Responsibilities:
Team Management & Training:
- Supervise, mentor, and schedule a team of IT technicians handling support, installations, and service calls.
- Develop and deliver onboarding and ongoing training programs to build technical skills and customer service standards.
- Conduct performance reviews, set individual and team goals, and provide regular coaching and feedback.
- Monitor ticket queues, escalations, and service quality to ensure SLAs and response-time targets are met.
- Create and maintain standard operating procedures (SOPs) and technical documentation.
- Foster a collaborative, accountable team culture and resolve personnel or workflow issues as they arise.
Business Development:
- Build and maintain strong relationships with clients, vendors, and strategic partners.
- Assist in preparing proposals, quotes, and service agreements for prospective clients.
- Represent the company at networking events, trade shows, and community/business functions.
- Collaborate with sales and marketing to develop go-to-market strategies for new IT service offerings.
Operational & Cross-Functional Duties:
- Act as an escalation point for complex technical issues requiring managerial input.
- Coordinate with other departments (sales, operations, finance) to align IT service delivery with business goals.
- Stay current on industry trends, emerging technologies, and competitive offerings.
- Assist leadership with budgeting, resource planning, and vendor negotiations as needed.
Qualifications:
Required:
- 5+ years of experience in IT support/services, with at least 1–2 years in a lead, supervisory, or management role.
- Strong technical background (networking, hardware/software troubleshooting, systems administration, or similar).
- Demonstrated experience in client-facing roles.
- Excellent communication, leadership, and interpersonal skills.
- Ability to balance hands-on technical work with strategic/relationship-building activities.
Preferred:
- Bachelor's degree in Information Technology, Business, or related field (or equivalent experience).
- Relevant IT certifications (CompTIA A+/Network+, Microsoft, Cisco, etc.).
- Experience in a Managed Service Provider (MSP) or IT consulting environment.
- Prior experience creating training curricula or knowledge-based content.
- Familiarity with proposal writing, and RFP responses.
Key Competencies:
- Leadership & team development.
- Customer relationship management.
- Strategic thinking & business acumen.
- Technical troubleshooting & problem-solving.
- Communication & presentation skills.
- Organization and multitasking under pressure.
Compensation & Benefits:
- Salary: $55,000-$60,000.
- Benefits: Health insurance, PTO, vison, dental.
- Performance-based bonus structure tied to business development goals and growth.
This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive. Duties, responsibilities, and activities may change at any time with or without notice.
Skills
Customer ServiceCompTIA