Director of Relationship Management & Network Business Development

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Job Title

Director of Relationship Management & Network Business Development

As a key member of the Fiserv Debit Network group, the Director of Relationship Management & Business Development plays a crucial role in supporting the Accel Network, STAR Network, and MoneyPass Network for debit payment merchant and acquiring growth. You will be the face of the Fiserv Debit Network business, sharing industry insights with existing and potential merchants and acquirers. Your responsibilities include communicating the value of the comprehensive Fiserv debit network solution, maintaining high levels of customer engagement, renegotiating client contracts, and serving as a subject matter expert in the payments industry.

What you will do:

• Develop and enhance executive client relationships with key clients
• Collaborate with various teams to drive business growth
• Create and implement strategic plans for long and short-term objectives
• Share market insights with key clients and act as the escalation path for issue resolution
• Generate and analyze business review data on a regular basis
• Assist merchants with improved authorization rates
• Submit and manage project requests to ensure completion within defined SLAs
• Work closely with the processor relations team supporting merchants and acquirers on a day to day basis

What you will need to have:

• Bachelor's degree
• 5+ years of experience in managing large accounts with a focus on net new and add-on sales commitments and client retention, preferably in mid to large merchant environments
• 5+ years of experience in the debit payments industry
• Strong financial and data analysis skills
• Ability to travel nationally up to 50% to client sites

What would be great to have:

• Advanced degree or additional certifications in relevant fields
• Experience in negotiating complex contracts and pricing models
• Proficiency in CRM and sales tools for effective client management

How you will work:

• This role is on-site Monday through Friday in Milwaukee, WI or Alpharetta, GA. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

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This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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