Business Project Manager

Description

POSITION SUMMARY

The Business Project Manager plays a key role in driving project delivery and ensuring effective governance across the Consulting Services organization. This position supports PMO operations and provides strategic advice, guidance, monitoring, assurance, and education on program and project execution to consulting teams at all levels. Additionally, the Business Project Manager contributes to the development and maintenance of a reporting framework that emphasizes value-added insights and the early identification of risks and issues across all consulting engagements.

SPECIFIC JOB RESPONSIBILITIES

Project Coordination & Delivery

• Manage multiple client-facing healthcare cybersecurity consulting engagements, ensuring alignment with project scope, schedule, and budget.
• Support the PMO through effective implementation of governance standards, processes, and supporting technologies.
• Partner with Consulting Services colleagues to develop detailed project and program plans.
• Track project progress and performance, identifying and reporting risks or issues related to timeline, budget, or deliverable quality.
• Lead regular internal and external meetings, manage communications, and maintain a high level of professionalism and client service.
• Develop and maintain project management tools, templates, and documentation to support consistent delivery.

Client & Stakeholder Engagement

• Serve as a key point of contact for clients, consultants, and contractors, coordinating activities across engagements.
• Ensure clear communication of project expectations and deliverables with all stakeholders.
• Proactively identify and escalate issues related to client satisfaction, internal operations, or team performance.

Resource & Operational Management

• Coordinate internal resources in collaboration with Project Owners/Leads to ensure successful execution of consulting projects.
• Confirm full execution of Statements of Work (SOWs) to support timely revenue recognition.
• Deliver training and support for Consulting Services processes, responding to internal and external requests as needed.
• Analyze, document, and improve operational processes within Consulting Services, promoting standardization and efficiency.

Financial Management & Reporting (Project Management Tool)

• Maintain accurate and timely updates in the project management system to support revenue forecasting, including scheduling, budgeting, and hours tracking.
• Monitor project milestones and customer acceptance to ensure proper revenue recognition.
• Collaborate with Finance to resolve any issues related to invoicing or revenue reporting.
• Provide monthly backlog analysis and support project close-out procedures.
• Contribute to reporting on key performance metrics, including bookings, delivered revenue, attach rate, utilization, and project volume.
• Perform other duties within the scope of the role as assigned.  

Requirements

  EXPERIENCE REQUIRED

• 5+ years of experience in project management, with a proven track record of managing successful projects from inception to completion.
• A minimum of 2 years' work experience in a similar role.
• Experience in leading cross-functional teams, managing project timelines and budgets, and delivering projects within scope and quality standards. 

QUALIFICATIONS, SKILLS, & KNOWLEDGE

• Bachelor's degree in business administration, Project Management, or a related field.
• PMP (Project Management Professional) certification or equivalent project management certification preferred.
• Experience working with leadership teams and understanding the dynamics of evolving services organizations.
• Experience with resource management and scheduling.
• Proficient in Microsoft Office Suite and Salesforce.
• Experience with Certinia’s Professional Services Automation (PSA) tools is a plus.
• Strong analytical and problem-solving skills.
• Ability to prioritize and manage multiple complex projects.
• Excellent organizational and time management skills.
• Sound decision-making and good judgment under pressure.
• Ability to perform in time-sensitive and high-pressure environments.
• Ability to work independently and handle multiple tasks in a fast-paced, constantly changing setting.
• Strong interpersonal skills and ability to collaborate with diverse individuals and teams.
• Excellent written and verbal communication skills.
• Ability to embrace Clearwater’s CLEAR core values: Commitment to Client Success, Lead with Accountability, Integrity & Collaboration, Excellence in All That We Do, Advance Colleague Success, and Respect & Transparency.

PROFESSIONAL DEVELOPMENT EXPECTATIONS

• The Business Project Manager is encouraged to pursue advanced certifications in project management (e.g., PMP, Agile/Scrum certifications) to enhance expertise and maintain industry relevance.
• Attend industry conferences, workshops, and seminars to stay updated on project management best practices, new tools, and emerging trends.
• Continuous improvement is expected, with regular evaluations of project performance, feedback loops, and post-project assessments to ensure lessons learned are applied in future projects.

The base salary range for this role is $85,000 to $115,000. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays, and paid sick time. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including applicable candidate experience, skills, education and other factors permitted by law. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of colleagues in the role. All colleagues may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Clearwater is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Clearwater/Redspin’s Recruiting team if you need any assistance completing any forms or to otherwise participating in the application process. 

Mental/Physical Requirements: Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires the ability to use a personal computer for extended periods of time.