Customer Service Representative

Job DescriptionWe are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers. Responsibilities:*Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.*Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.*Receive and resolve, within established guidelines, customer issues, questions and concerns.*Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.  You own this if you have…*High School Diploma or GED.*Experience creating and maintaining productive client relationships is a plus.*Able to implement solutions to general and specific customer concerns.*Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.*Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.*Proficient in Microsoft Outlook, Microsoft Word, and Excel. Job Types: Full-time, Contract Pay: $27.00 - $32.00 per hour Benefits:Health insurancePaid time offSchedule:Day shiftMonday to FridayOn callSupplemental Pay:Bonus paySigning bonusAbility to commute/relocate:Atlanta, GA 30331: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Experience:Customer Support & Client Services Occupations: 1 year (Preferred) Work Location: One location