Intake Specialist

Description

Intake Specialist – Epic Pain Management
San Antonio, TX | Full-Time

About Us
Epic Pain Management is committed to providing compassionate, high-quality care through innovative pain management solutions. We strive to make every patient experience seamless, supportive, and empowering—from the first call to the last follow-up.

We are looking for a bilingual (English/Spanish) Intake Specialist to be the first point of contact for our patients. This role is vital in ensuring that every patient receives a professional, empathetic, and smooth experience from the moment they reach out to us. The ideal candidate is detail-oriented, personable, and passionate about creating positive first impressions.

Why Join Epic?
At Epic, your work directly impacts patient safety, comfort, and outcomes—especially in our procedural and surgical settings. You’ll join a collaborative and supportive team dedicated to expanding access to exceptional interventional pain care.

Benefits include:

• PTO, paid holidays, and 401(k) with a 4% employer match
• 80% employer-paid medical insurance for employees, plus low-cost dental, vision, and family coverage options
• Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs
• The opportunity to make a meaningful impact in patients’ lives
   

Key Responsibilities

• Serve as the first point of contact for patients—answering calls, returning voicemails, and responding to emails with professionalism and empathy
• Review and process new patient referrals, verifying documentation and ensuring accuracy and completeness
• Schedule and confirm appointments, coordinating with providers and staff for efficient clinic flow
• Provide patients with information on clinic policies, services, and appointment preparation in both English and Spanish
• Maintain accurate and timely documentation in the electronic health record (EHR) system (Athenahealth)
• Communicate clearly with patients, healthcare providers, and administrative staff to ensure coordinated care
• Handle medical records requests, ensuring proper documentation and release in compliance with HIPAA standards
• Uphold Epic Pain Management’s standards of professionalism, privacy, and compassionate patient care

Requirements

Qualifications & Requirements

• Language: Bilingual in English and Spanish with excellent verbal and written communication skills
• Experience: Prior experience in a medical office, patient intake, or front-desk role is required
• EHR Proficiency: Familiarity with Athenahealth preferred
• Knowledge: Understanding of medical terminology, insurance verification, and patient registration processes  

Skills & Attributes

• Exceptional customer service and interpersonal skills
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency with Microsoft Office and general office systems
• Dependable, empathetic, and team-oriented, with a strong commitment to patient-centered care