Operations Manager

Key Responsibilities

• Define and implement operational procedures and ensure appropriate training of teams and service providers.

• Define operational goals and KPIs, monitor performance and prepare management reports.

• Coordinate and oversee third-party service providers, including Security, Maintenance, Cleaning and Landscaping.

• Plan and programme operational activities and preventive maintenance programmes.

• Ensure compliance with applicable legislation, health & safety requirements, fire safety regulations and relevant management systems.

• Develop and execute inspection programmes, audits, tests, monitoring activities and emergency drills.

• Participate in the preparation, monitoring and control of operational budgets.

• Manage procurement processes, analyse proposals and monitor contractor performance.

• Ensure compliance with tenant lease obligations and support tenants in resolving operational issues.

• Coordinate tenant fit-outs, store refurbishments and building works.

• Promote continuous improvement initiatives, sustainability measures and energy-efficiency programmes.

• Support Marketing initiatives and events from an operational perspective.

• Build and maintain positive relationships with tenants, suppliers, authorities and client representatives.

Key Competencies

• Communication skills, both oral and written, in Portuguese and English.

• Problem solving and analytical thinking.

• Planning and organisation.

• Leadership and team coordination.

• Relationship management and client focus.

• Financial awareness.

• Ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Degree in Engineering, preferably Mechanical, Electrical, Civil or similar.

• Minimum 3 years’ experience in building operations, facilities management, technical property management or similar environments.

• Experience in retail, shopping centres or high-footfall assets will be valued.

• Good understanding of building systems and operational compliance requirements.

• Strong MS Office skills.

• Previous experience in sustainability and ESG-related initiatives will be considered an advantage.