Lead Care Manager

Lead Care Manager – Field-Based Position

Location: Monterey/South Monterey County, CA
Salary: $28.00–$35.00/hour (based on experience)
Travel Requirement: Approximately 90% travel throughout assigned county

About This Role

We are seeking a compassionate and experienced Lead Care Manager to support Medi-Cal members through an Enhanced Care Management program. You will work directly in the community, helping members navigate healthcare and social services while addressing barriers related to homelessness, chronic health conditions, behavioral health challenges, and other complex needs.

What You'll Do

• Conduct member outreach, assessments, and eligibility reviews
• Develop individualized care plans based on member needs and goals
• Conduct regular face-to-face visits in members' homes and communities
• Maintain contact via in-person visits, phone, and telehealth
• Coordinate services with healthcare providers and community organizations
• Accompany members to medical appointments when needed
• Connect members with community resources (housing, food assistance, transportation, financial support)
• Track referrals and ensure members receive necessary services
• Identify safety and behavioral health concerns and develop crisis plans
• Document activities and progress notes in electronic health records

What We're Looking For

Required:

• High school diploma or equivalent
• Medical Assistant diploma OR Certified Nursing Assistant (CNA) credential
• Minimum 2 years of professional healthcare experience
• Valid driver's license with clean driving record
• Current automobile insurance and reliable personal transportation
• Proficiency with Microsoft Office, email, and electronic documentation
• Ability to manage a field-based caseload independently

Highly Preferred:

• Experience with Enhanced Care Management, CalAIM, or Medi Cal programs
• Background working with vulnerable or underserved populations
• Knowledge of community resources and social determinants of health
• Bilingual English and Spanish capabilities

What to Expect

This position requires extensive fieldwork—conducting home and community visits, frequent walking and standing, occasional driving, and lifting supplies up to 20 pounds. You'll work in diverse settings including residences, healthcare facilities, community organizations, and outdoor environments.

Benefits

• Medical, dental, and vision insurance
• Paid vacation and sick time
• Paid company holidays
• Retirement benefits
• Company-provided technology and communication resources
• Mileage reimbursement for approved business travel

Equal Opportunity Employer: We consider qualified applicants without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, disability, age, veteran status, or any other legally protected status.