- Salary
- $64k – $75k/yr
- Location
- City Hall, NY, NY, US
- Type
- Full-time
- Department
- IT
- Education
- Bachelor
- Source
- GovernmentJobs
Description
The Information Technology Specialist II is a technical professional responsible for analyzing and improving systems and procedures. The incumbent works with all of the city’s enterprise digital solutions, databases and third-party information systems and is responsible for system and procedures analysis, design, programming and implementation working as a team member on a solutions team and/or providing team leadership and guidance, to a solutions team responsible for developing digital solutions. Responsibilities include communications and coordination between MIS, departments, stakeholders and end users; Designs and implements new systems and procedures; Program and maintain software applications; Provide technical support to users; Finalize specifications and timelines for new initiatives; Hardware setup and support; Assists with the procurement process. Under general supervision, with latitude for independent actions or decisions, the duties involve supervision and analysis of assigned staff, systems and procedures, and their conversion into digital solutions.
- Support System Administrators in maintenance of servers and server applications. Assist in maintaining accounts, access controls, and backups.
- Provide training and guidance to end-users on various IT systems and applications
- Participate in IT projects, such as system upgrades, migrations, or implementations. Collaborate with team members to achieve project goals.
- Assists in implementing and enforcing cybersecurity measures to protect the organization's data and infrastructure from potential threats.
- Directs staff in surveying, evaluating and determining the feasibility of manual and automated procedures and systems, and prepares resultant recommendations and reports;
- Install, configure, and maintain computer hardware and software systems. Update and patch software, perform hardware upgrades, and ensure systems are up-to-date with the latest security measures.
- Identifies and directs the development of modifications and enhancements and prepares documentation of same;
- Directs and participates in related library and procedural changes and documentation;
- Provide technical support to end-users for hardware, software, and basic network-connectivity issues. Troubleshoot problems and resolve them promptly to minimize downtime.
- Develops diagrams and specifications for manual and automated procedures, systems analysis, and programming work;
- Writes, modifies, tests and integrates complex programs into production environment;
- Create and maintain technical documentation, including system configurations, troubleshooting guides, and knowledge base articles.
- Monitors and reports on development initiatives, follows-up and completes same;
- Provides technical assistance to other departments IT related procurement and coordinates the development between IT staff and end users;
- Keeps abreast of all primary and ancillary IT information systems;
- Provides Ad hoc reporting;
- Directs and participates in the delivery, installation and configuration of hardware that supports all digital systems.
- Oversees maintenance of data and monitors for regulation of data inputs;
- Oversees production of report materials and maintenance of data warehouse;
- Oversees and monitors user IT data systems training and determines effectiveness;
- Responds to help calls and/or assigns personnel to respond;
- Oversees the production and distribution of support materials and monitors use of IT data systems support materials for effectiveness;
- Identifies technical needs of users, provides design specifications to programmers to develop a solution for the need and tests solutions to address these needs;
- Attends departmental meetings as required;
- Stay up-to-date on the latest IT trends;
- Performs related duties as required.
Promotional
Continuous and permanent status in any city department as an Information Technology Specialist I or Computer Programmer for two years.
OPEN COMPETITIVE
(A) Bachelors Degree from a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education, in Computer Science or a closely related field and two years of qualifying experience*;
Or
(B) Associates Degree from a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education, in Computer Science or a closely related field and four years of qualifying experience*;
Or
(C) Completion of a program of instruction (minimum of 300 hours) in the Computer field at a commercial school registered by the New York State Department of Education or an out-of-state branch of that school and six years of qualifying experience*;
Or
(D) An equivalent combination as defined within the limits of A, B and C.
*QUALIFYING EXPERIENCE
Must have been full-time experience in the field of systems analysis and programming, including but not limited to participation in such areas as the design and implementation of computer systems (including feasibility studies); the generation of system specifications, the development of test data, systems testing, parallel testing pilot projects and post-installation follow-up. Programming experience is acceptable as qualifying if performed in conjunction with related analysis duties as described therein.
Applicants must also have experience in the development and support of .NET applications using ASP.NET, VB.NET, C#, VB, MS SQL, or a closely related field. Experience in Visual Studio, HTML, and JavaScript are desired
Special Requirement
Possession of a current NYS Driver’s License, which must be presented at time of appointment and maintained during employment. *Applicants must consent to screening requirements of the New York State License Event Notification Service (LENS). This provision is in accordance with Title 49, Code of Federal Regulations, Section 382.703(a) and cannot be performed without the consent of the applicant.
Note: Verifiable part-time experience will be pro-rated to meet full-time
experience requirements.
Proof of education must be presented at time of appointment.
THE CITY OF BUFFALO IS AN EQUAL OPPORUNITY EMPLOYER
Full Performance Knowledge, Skills, Abilities and Personal Characteristics
Thorough knowledge of database management systems, structures and techniques;
Thorough knowledge of computer hardware, software, networks and peripheral equipment;
Thorough knowledge of IT System(s) capabilities and limitations and application of same;
Working knowledge of the current principles, practices and methods of computer programming;
Working knowledge of the use and capabilities of the business applications of computers;
Working knowledge of systems such as Internet and browsers, Chromium, Edge, Firefox, etc.
Ability to develop and support various systems applications as required by the department;
Ability to analyze the database requirements of a variety of computer applications and to design appropriate relational database structures;
Ability to advise and train others in computer operation, software and database applications;
Ability to analyze and problem-solve computer user hardware and software problems;
Ability to learn new systems and technology;
Ability to understand and interpret complex oral and written instructions;
Ability to effectively communicate both orally and in writing;
Ability to establish and maintain good working relationships with others;
Self-starter with good organizational skills;
Supervision; tact; integrity;
Physical condition commensurate with the duties of the position.
