- Location
- Chichester
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Lead
- Source
- Pinpoint
Description
Team leader central support
Department: Central Services
Employment Type: Permanent - Full Time
Location: Chichester
Description
To manage and lead a secretarial and administration team to provide excellent secretarial and administrative support to both internal and external clients to ensure the smooth running of the firm.
About the role
- Lead and manage the secretarial team to enable high performance
- Allocate, delegate, and balance workloads in line with capability and capacity
- Ensure appropriate cover, including holiday planning
- Act as first point of contact for office and administrative matters
- Attend and coordinate operational and service line meetings
- Ensure efficient administrative processes and drive continuous improvement
- Lead, manage, and support the administration team to ensure the efficient day‑to‑day running of the office/service line
- Allocate and prioritise workloads, taking into account team members’ skills, experience, and capacity
- Monitor service delivery to ensure administrative support meets the needs of internal and external clients
- Liaise with partners, managers, and technical teams to support workflow planning and deadlines
- Identify opportunities to improve administrative processes and efficiency
- Support recruitment, induction, training, and ongoing development of administration staff
- Maintaining and supporting facilities supervisor regarding landlords and tenants of buildings
What we're looking for
- Strong leadership and people‑management skills
- Ability to assess team capability and allocate work appropriately
- Excellent organisational and time‑management skills
- Clear, professional communication skills (written and verbal)
- Ability to manage competing priorities in a deadline‑driven environment
- Professional, approachable, and client‑focused
- Confident decision‑maker with sound judgement
- Calm and resilient under pressure
- Discreet, with a strong understanding of confidentiality and GDPR
- Supportive leadership style with the ability to motivate and develop staff
- Flexible and adaptable to changing business needs
- Strong attention to detail and commitment to accuracy
- Confident IT skills, including Microsoft Office and practice management systems
- Ability to analyse workflows and drive efficiency improvements
What we can offer
- Financial wellbeing – competitive salary, contributory pension scheme, Life Assurance, Health Cash Plan, Income Protection Scheme and Perks at Work discounts and rewards.
- Leave – 25.5 days plus bank holidays, holiday buying Mental wellbeing and flexible working policies, Employee Assistance Programme and counselling
- Physical wellbeing –Private Medical Insurance, Critical Illness Insurance and an annual flu jab.
- Recognition – monthly nominations for financial awards based on culture and values
- Development – we offer continuous support and development with clear mapped progression routes across the business, as well as access to internal and external training courses
- Diversity, inclusion and belonging – we operate several family-friendly policies and take proactive steps to create an inclusive environment
- ESG – give as you earn, 1 extra day off each year to take up volunteering opportunities. Opportunities to support our commitment to charitable causes
- Travel – other optional benefits include: cycle to work scheme, interest-free season ticket loan (London only), interest-free car/motorbike loan
At Kreston Reeves, we are committed to creating an inclusive and accessible workplace for all. We understand that everyone has unique needs, and we strive to accommodate them through reasonable adjustments. Whether it's adapting work environments, providing assistive technologies, or modifying processes, we are dedicated to supporting our employees in realising their full potential. If you require any reasonable adjustments to participate in our recruitment process or thrive in your role, please don't hesitate to reach out by emailing [email protected]. Please remember, you only need to share what you are comfortable to for us to support your request. Your success is important to us, and we're here to ensure a supportive and inclusive experience for all.
Skills
GDPR
