Vendor Management - Hitachi Payment Services Pvt. Ltd.

Job Title: Vendor Management - Product & Digital Transformation

Company: Hitachi Payment Services Pvt. Ltd.

Location: Mumbai, India

Salary: As per Industry

Company Overview:

Hitachi Payment Services is a leading payment solutions provider in the country, enabling its customers to grow by offering technology- led cash & digital payment solutions while building a robust payment infrastructure in the country, driving financial empowerment and enabling social change. We cater to customers such as banks, payment aggregators and fintech players who are ready to capture the emerging opportunities in this payments segment.

Position Overview:

We are looking for an experienced candidate in PO & Vendor Management to manage the complete purchase order lifecycle and vendor management process within a fast-paced payments/FinTech environment.
The role will be responsible for ensuring timely and accurate creation, approval, tracking, and closure of POs, while also managing vendor relationships, contracts, invoices, payments, performance, and compliance. The ideal candidate should understand procurement controls and the operational requirements of the payments industry.

Job Roles & Responsibilities:

1. Purchase Order Management

• Manage the end-to-end PO lifecycle from purchase requisition through approval, issuance, amendment, receipt, invoicing, and closure.

• Validate purchase requests against approved budgets, contracts, and procurement policies.

• Ensure POs are accurately raised with appropriate pricing, tax, payment terms, cost centers, and approval workflows.

• Track open POs, pending approvals, outstanding receipts, and PO closures.

• Coordinate with Finance, Accounts Payable, Procurement, Business Teams, and vendors to resolve PO-related issues.

• Maintain accurate PO records and ensure timely reconciliation with invoices and payments.

• Identify and prevent non-PO spend and unauthorized purchases.

2. Vendor Management

• Manage the complete vendor lifecycle, including onboarding, due diligence, documentation, performance monitoring, renewal, and offboarding.

• Act as the primary point of contact for assigned vendors.

• Maintain vendor master data and ensure documentation remains current.

• Monitor vendor performance against SLAs, KPIs, contractual obligations, and agreed service levels.

• Conduct regular vendor reviews and drive corrective actions where performance or service levels fall below expectations.

• Support commercial negotiations and renewal discussions.

• Develop strong relationships with strategic and operational vendors while maintaining appropriate governance.

3. Payments & Invoice Management

• Coordinate with vendors and Accounts Payable to ensure timely invoice submission and payment.

• Investigate invoice mismatches involving PO, contract, goods/service receipt, pricing, tax, or quantity.

• Monitor overdue invoices and vendor payment queries.

• Support three-way matching of PO, receipt/service confirmation, and invoice.

• Maintain visibility of vendor outstanding balances and payment status.

• Escalate payment issues that may impact critical business or payment-processing operations.

4. Payments Industry Vendor Governance

• Support management of vendors critical to payment processing, technology, infrastructure, compliance, and business operations.

• Ensure appropriate vendor due diligence and documentation for critical/high-risk vendors.

• Coordinate with Information Security, Risk, Compliance, Legal, and Procurement teams during vendor onboarding and reviews.

• Support periodic vendor risk assessments and audits.

• Maintain evidence required for internal, external, regulatory, and compliance audits.

• Ensure vendor contracts and SLAs meet organizational and regulatory requirements.

5. Reporting & Controls

• Prepare regular reports covering:

• PO aging and open POs

• Vendor spend

• Invoice/payment status

• Vendor performance

• Contract renewals

• SLA breaches

• Vendor risk and compliance status

• Establish and maintain strong procurement and vendor-management controls.
• Identify opportunities to reduce costs, eliminate process gaps, and improve procurement efficiency.
• Support internal and external audits and provide required documentation.

Skills:

• Strong understanding of procurement processes, POs, contracts, invoices, and vendor management.

• Experience managing multiple vendors and stakeholders.

• Good understanding of financial controls and audit requirements.

• Strong Excel/MS Office skills; experience with ERP/procurement systems such as SAP Mandatory.

Experience:

• 3–4 years of experience in procurement, PO management, vendor management, accounts payable operations, or commercial operations.

• Experience in payments, FinTech, banking, financial services, or technology-enabled financial operations preferred.

Education: Bachelor's degree in Finance, Procurement, Supply Chain, Business Administration, or a related field.

Hitachi Values:

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

• Wa – Harmony, Trust, Respect

• Makoto – Sincerity, Fairness, Honesty, Integrity

• Kaitakusha-Seishin – Pioneering Spirit, Challenge