Retail Sales Associate

This role comes with amazing perks & benefits because we want our employees to Work Where You Play! 

• Free employee season pass and discounted dependent(s) season pass 

• Free and discounted friends & family day passes 

• Free RTD EcoPass 

• Discounts across the resort (food & beverage, retail, rentals, lessons & more) 

• 401k with up to 5% company match & immediate vesting 

• Free reciprocal access for employees to other POWDR resorts & Colorado Ski Country resorts 

• 50% day passes at IKON pass resorts (out of state & out of country) 

Position Summary: Come be part of our exciting retail sales team at Eldora! The responsibilities for this position include ensuring outstanding customer service by providing a friendly environment, greeting and acknowledging all customers, and assisting them with locating merchandise. Other duties include but are not limited to generating sales, keeping current on product knowledge, completing sales utilizing POS system with accuracy and efficiency, maintaining awareness of all promotions, sales and advertising.

Essential Functions/Major Responsibilities: 

• Working on sales floor with retail sales team. 

• Working with retail sales peers to reach sales goals throughout the operating season. 

• Familiarize yourself with knowledge of goods and services of the mountain to better direct and assist guests with choices; actively pursue opportunities for sales. 

• Listen to and take care of guests under time constraints; determine needs of the guest and provide service. 

• Answer the phone as if the guest was in person, take detailed notes of the inquiry, help the guest or find a supervisor that can. 

• Understand all procedures for POS sales. 

• Attend and follow weekly safety meetings, engage and interact as a team. 

• Theft Prevention. 

• To best serve our guests, the ability learn about our ski and snowboard retail products, mountain terrain, and resort policies is a must. 

• Customer Service experience preferred but not required. 

• Retail experience preferred but not required. 

• Adheres to all company safety policies and procedures, actively contributing to a safe working environment for self, coworkers, and guests. 

• All employees are expected to support Eldora’s corporate responsibility commitment to protect the environment by participating in our Sustainable Transportation Program. This includes choosing alternative transportation, carpooling, using the employee shuttle, and avoiding onsite parking on weekends and peak days. These actions help reduce Scope 3 emissions, lead by example, and ensure adequate parking for our guests. 

• Must be able to work weekends and holidays as required by resort operations.  

Other Duties as Assigned: 

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Eldora, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. 

• This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes.   

Specific Job Skills: 

• Detail oriented. 

• Strong written and oral communication skills. 

• Inventory Experience preferred. 

• Prior POS experience preferred. 

Physical Demands: 

• Bending, reaching, climbing, pushing, pulling & prolonged standing. 

• Eye/hand coordination & visual concentration on equipment. 

• Concentrated reading and writing. 

• Must be able to lift and carry items up to 35 lbs.   

• Variation in temperature from hot to cold. 

Compensation & Benefits: 

• Compensation: Proposed hiring rate of $18+ actual pay will be adjusted based on experience. 

• Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts.  Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available. Additionally, this position accumulates sick time.