Invoice to Cash Sr. Analyst-Collections

Invoice to Cash Sr. Analyst-Collections

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Invoice to Cash Senior Manager

Location:

Asia Pacific, Philippines, Metro Manila, Taguig

Work Location:

Hybrid

What you will do

Kenvue is recruiting for an Invoice to Cash Senior Analyst to support its Invoice to Cash team, for Collections and Disputes/Deductions Management.  The role will be based in Bengaluru or Manila. As a member of this team, you will support daily operations and help drive process optimization while ensuring adherence to compliance and performance standards.

Within Kenvue’s Invoice to Cash team, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience.

Drive Operational Excellence

• Help execute against key KPIs and targets as set by the team manager

• Ensure all processes are compliant with internal and external audit requirements.

Collections Management Oversight

• Key activities inclusive of but not limited to:

  • Proactively manage assigned accounts through the invoice to cash cycle.

  • Serve as point of contact for inquiries, requests and issues related to invoice to cash for an assigned portfolio of customers.

  • Manage new customer setups and assign profiles to collections specialists.

  • Employ collection techniques and negotiations to maximize cash flow.

  • Send correspondence and past due notices to maintain payment schedules.

  • Manage customer credit holds and communicate status updates.

  • Update and monitor doubtful debt reserves, write-offs, and DSO metrics regularly.

Deductions/Dispute Management Oversight

• Key activities inclusive of but not limited to:

  • Identification of customer deductions

  • Collection of support documentation

  • Root cause analysis and deduction resolution

  • Process deduction adjustments and write-off balances

  • Reporting & Analytics

What We Are Looking For

Required Qualifications

• Bachelor’s degree in finance, accounting, or related field.

• Minimum 2-4 years of relevant Finance experience, preferably with exposure to collections, deductions, and/or credit management.

• Experience working in shared services or a global business services environment.

• Fluent in English, with excellent communication and stakeholder management skills

• Business-level proficiency in Korean is preferred to effectively support the Korean market, including communication with Korean-speaking stakeholders and management of market-specific activities.

• Ability to work individually and in a team-oriented environment.

• A can-do attitude and ability to work on multiple tasks with minimal supervision.

• Ability to work under pressure with excellent problem-solving skills.

Desired Qualifications

• Ability to work and communicate with management on issue resolutions and decision making

• Excellent data entry and processing skills with attention to detail and accuracy

• Proficiency in Microsoft applications (Word, Excel, PowerPoint, Outlook)

• Basic SAP skills are desirable

What’s In It For You

• Competitive Benefit Package

• Paid Company Holidays, Paid Vacation, Volunteer Time, Flexible Ways of Working & More!

• Learning & Development Opportunities

• Employee Resource Groups 

Kenvue is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.