- Location
- Seoul, Seoul, South Korea · published
- Type
- Full-time
- Department
- Customer Service
- Source
- Workable
Description
Our belief:
- At SOLPLANET, we are driven by a simple idea: solar for everybody
- We strive to create the best possible experience for distributors, installers and end users
- That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly
Who We Are:
- Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
- AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
- With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
- AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
- Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day
How you´ll help us:
As a Technical Support and Service Engineer, you will
- Manage and support Korean certification and regulatory compliance activities for power conversion equipment, including solar PV inverters, and related accessory products.
- Provide technical support and troubleshooting assistance to customers, distributors, and business partners.
- Conduct on-site visits to customers and installation sites for equipment inspection, installation support, commissioning, maintenance, troubleshooting, and repair.
- Analyze the root causes of product or system issues occurring in the field and provide appropriate solutions.
- Prepare, review, and maintain technical documentation, including test reports, certification documents, technical manuals, and related engineering documents.
- Collaborate closely with internal Quality, Service, Certification, R&D, and other relevant teams to support continuous improvement of product performance, reliability, and quality.
- Conduct technical training and product training sessions for business partners, installers, and power plant operators.
Benefits
An International Team Environment: Join a talented group of marketers from diverse cultural backgrounds who collaborate closely with true team spirit.Ownership and Impact: Take on responsibility from day one and enjoy the freedom to bring your ideas to the table, making a meaningful contribution and leaving your footprint.Value-Driven Culture: Be part of a company that prioritizes values, fosters flat hierarchies, and ensures approachable and supportive leadership.A Multi-Cultural Workplace: Work with colleagues from various cultures and perspectives, contributing to an enriching and inclusive work experience.Professional Growth Opportunities: Grow your career in an international environment that leverages your abilities, skills, and expertise, while offering pathways for long-term development.Be Part of a Growing Industry: Join an ambitious and rapidly expanding Solplanet team, where fast decision-making and energy drive strong opportunities for you to succeed in cultivating your career within the renewable energy industry.