- Location
- 142019-NC-300 South Brevard, Charlotte, United States of America · IRVING, TX
- Workplace
- Remote, Hybrid
- Type
- Full-time
- Department
- Engineering
- Seniority
- Senior
- Education
- Master
- Visa
- Not sponsored
- Closing date
- Today
- Source
- Workday
Description
Wells Fargo is back in the office collaborating for fabulous outcomes!
This is a hybrid position and in the office three days a week and work from home two days a week.
There are no visa sponsorship or visa transfers for this position.
This is a role for a proven technology leader who has already led large teams through transformation, modernization, and organizational change. We are not looking for someone seeking their next step into leadership. We're looking for someone who has successfully done it before and can immediately lead engineers, influence senior stakeholders, and accelerate adoption of AI-enabled and platform-driven ways of working.
You will lead a critical security engineering organization responsible for enterprise platforms and services, while helping teams embrace new technologies, automation, and operational models. Success in this role requires strong people leadership, experience with AI adoption, executive presence, and a demonstrated track record of driving results through others in complex environments.
The ideal candidate combines change management, AI adoption, strategic leadership and platform operational discipline. They know how to lead high-performing teams, navigate change, partner effectively with application development organizations, and drive modernization initiatives from concept through execution.
In this role, you will:
- Manage a team of Information Security Engineers that design, document, test, maintain and provide issue resolution recommendations for highly complex security solutions related to networking, cryptography, cloud, authentication or directory services, email, internet, applications, or endpoint security
- Engage more experienced information security and line of business management to identify, formulate and implement information security solutions and controls
- Lead a large, complex information security unit or a number of smaller specialized work units with direct impact to companywide information security objectives having high risk and complexity
- Manage security consulting on large projects for internal clients to ensure conformity with corporate information security policy and standards
- Set guidelines for compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives
- Oversee resource allocations to ensure commitments align with strategic objectives
- Manage implementation of information security such as availability, integrity, confidentiality, risk management, threat identification, modeling, monitoring, incident response, access management and business continuity
- Maintain a broad awareness of the state of information security across the enterprise and industry
- Influence change to information security policy, standards and procedures for systems, applications or tools
- Lead large, companywide projects and initiatives
- Represent the organization to regulators, industry groups and governmental agencies
- Interface with Information Security Industry Leaders, Financial Industry Leaders, Analysts and Regulators
- Advise more experienced leadership or executive management on issues with high, critical impact on the company
- Manage allocation of people and financial resources for Information Security Architecture
- Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
- 7+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management or leadership experience
Desired Qualifications:
MBA preferred
What Will Make You Successful
- Demonstrated success leading engineers and large technical organizations through transformation and change
- Experience driving adoption of automation, AI-enabled capabilities, and modern engineering practices
- Strong leadership presence with the ability to influence senior leaders and technology partners
- Proven experience running critical production, platform, or security engineering organizations
- Ability to balance strategic priorities with day-to-day operational execution
- Strong talent leadership skills with a track record of change management while leading and retaining high-performing teams
Position Summary
The Senior Manager, Production Services, Platform Support, Reliability Engineering & Agentic AI will lead a high-performing team responsible for the stability, resilience, security, and modernization of critical technology platforms and applications.
This role reports to the Technology Director and is accountable for translating executive strategy into clear execution plans, measurable outcomes, and timely delivery. The leader must bring urgency, discipline, and a strong bias for action to move the organization from discussion to decision, and from decision to results.
The role combines Production Services, Platform Support, Site Reliability Engineering, Vulnerability Management, Automation, and Agentic AI to build the future support model for the bank. Success requires a driven, highly accountable leader who can lead teams, remove barriers, challenge inertia, and deliver transformation at pace.
Key Responsibilities
Lead Production Services and Platform Support teams responsible for application stability, service reliability, incident response, resiliency, change readiness, and technology support.
Translate executive strategy into actionable roadmaps, priorities, milestones, and deliverables.
Drive timely execution across complex initiatives, ensuring commitments are met and measurable outcomes are achieved.
Transform traditional application support models into platform-focused, engineering-led capabilities that improve reliability, scalability, automation, and service quality.
Build and mature SRE practices, including service health measurement, observability, resiliency engineering, performance improvement, service restoration, and continuous improvement.
Lead vulnerability management execution across the supported portfolio, partnering with Cyber Security, Infrastructure, Cloud, and Application Development teams to accelerate remediation and reduce technology risk.
Coordinate end-to-end remediation flow across detection, prioritization, ownership assignment, remediation, validation, and closure.
Drive adoption of automation and Agentic AI to reduce manual effort, improve decision-making, accelerate remediation, enhance service restoration, and increase engineering productivity.
Lead modernization efforts across cloud, container, platform, and emerging technology environments while ensuring production readiness and supportability.
Establish clear metrics, accountability routines, executive updates, and delivery checkpoints that provide transparency and drive action.
Identify risks, dependencies, blockers, and organizational friction early, then lead resolution with urgency and ownership.
Leadership Expectations
Build, lead, and retain high-performing teams with a strong culture of accountability, urgency, ownership, and continuous improvement.
Act as a decisive, action-oriented leader who creates momentum and does not allow unnecessary delays, over-analysis, or prolonged debate to slow execution.
Coach and develop managers, senior technical leads, and future leaders.
Create clarity for teams by turning broad strategy into specific objectives, work plans, timelines, and success measures.
Hold teams accountable for commitments, delivery quality, timelines, and outcomes.
Influence across Cyber Security, Application Development, Infrastructure Engineering, Cloud Engineering, Architecture, and senior leadership to secure alignment and remove barriers.
Lead through ambiguity, competing priorities, and changing enterprise demands while maintaining focus on execution and service stability.
Required Experience
Proven experience leading large-scale Production Services, Platform Support, Reliability Engineering, Infrastructure, or enterprise technology teams.
Strong background in application support, service reliability, incident response, resiliency, vulnerability management, automation, cloud, containers, and modern engineering practices.
Demonstrated ability to translate strategy into execution and deliver results in a complex, highly matrixed enterprise environment.
Strong team leadership skills with experience developing talent, building accountability, improving team performance, and leading through change.
Excellent ability to organize work, manage dependencies, drive timelines, communicate status, and ensure follow-through across multiple teams and stakeholders.
Strong executive communication skills with the ability to simplify complex issues, present clear options, and drive decisions.
Success Measures
Improved application and platform stability.
Faster service restoration and reduced repeat incidents.
Accelerated vulnerability remediation and reduced technology risk.
Increased automation and Agentic AI adoption.
Reduced manual effort across Production Services and Platform Support.
Improved SRE maturity, service health visibility, and resiliency.
Clear execution of strategic priorities within committed timelines.
Stronger team accountability, ownership, and delivery discipline.
Successful development of a future-ready Production Services workforce.
Leadership Profile
The ideal candidate is a driven, Type A execution leader who acts with urgency, owns outcomes, and pushes work forward. This person is not expected to set the enterprise strategy. They are expected to understand the strategy, translate it into executable work, align the right people, remove obstacles, and deliver results.
This leader must be comfortable challenging delays, creating structure in ambiguity, making progress without perfect information, and holding teams accountable. They should be known as someone who gets things done, builds strong teams, and turns strategic direction into measurable business results.
Role Mission
This role is responsible for running today’s production environment while building the future model for Production Services, Platform Support, Reliability Engineering, Vulnerability Management, and AI-enabled service delivery. The leader will ensure stability today while driving the transformation needed to support the bank’s next decade of technology growth.
Posting End Date:
25 Aug 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
