The REO Specialist is responsible for managing a portfolio of real estate owned (REO) assets throughout the disposition process. This role focuses on maximizing investor recovery, minimizing asset-related expenses, ensuring compliance with company policies and regulatory requirements, and driving timely asset resolution.

Essential Responsibilities

• Manage the disposition of an assigned portfolio of REO assets.
• Review appraisals, broker price opinions (BPOs), and market data to determine valuation and disposition strategies.
• Develop and execute asset sale strategies designed to maximize recovery and minimize loss exposure.
• Coordinate with internal business partners and third-party vendors to support asset management and disposition activities.
• Monitor timelines and milestones to ensure timely marketing, sale, and liquidation of assets.
• Review and distribute reports, ensuring accuracy and timely delivery.
• Identify opportunities to improve departmental procedures, workflows, and operational efficiency.
• Maintain knowledge of applicable federal, state, and investor regulations impacting REO operations.
• Ensure compliance with established company policies, investor guidelines, and regulatory requirements.
• Perform additional duties and special projects as assigned.

Qualifications

Required

• High school diploma or GED.
• 3+ years of REO Asset Management, Default Servicing, Loss Mitigation, or Mortgage Servicing experience.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and consistently meet deadlines.
• Strong verbal and written communication skills.
• Ability to exercise sound judgment in a fast-paced environment.
• Strong customer service orientation.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Proven ability to work collaboratively within a team environment.

Preferred

• Associate's degree or higher in a business-related field.
• Experience with mortgage servicing and default servicing systems.
• Working knowledge of Pyramid, MSP, Black Knight/LPS, Sagent, or similar servicing platforms.

Technical Skills

• Proficiency in Microsoft Office Suite, including:
  • Excel
  • Word
  • Outlook
• Experience utilizing mortgage servicing and REO management systems preferred.

Core Competencies

Adaptability

• Adjusts effectively to changing priorities and business needs.
• Manages competing demands and remains productive in a dynamic environment.

Communication

• Communicates clearly and professionally, both verbally and in writing.
• Demonstrates active listening and keeps stakeholders appropriately informed.

Customer Focus

• Responds promptly and professionally to internal and external customer needs.
• Builds positive working relationships through collaboration and service excellence.

Integrity & Ethics

• Demonstrates professionalism, accountability, and ethical decision-making.
• Maintains confidentiality and upholds organizational values.

Dependability

• Takes ownership of responsibilities and follows through on commitments.
• Demonstrates reliability and accountability in achieving results.

Teamwork

• Collaborates effectively with colleagues and business partners.
• Contributes to a positive, inclusive, and results-oriented work environment.

Travel

• Limited travel may be required based on business needs.

Work Environment

This position operates primarily in a professional office environment with moderate noise levels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.