Customer Service Representative

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Non-Technical Customer Service

Job Category:

Professional

All Job Posting Locations:

Solna, Stockholm County, Sweden

Job Description:

Johnson & Johnson MedTech is looking to fill one Customer Service Representative positions based in Solna, Stockholm.

The Supply Chain Deliver Nordic Customer Service team seeks individuals who can adapt to change and support development within the organisation. The team strives to meet customer needs daily by consistently delivering high-quality service, with a focus on patients as the main priority.

Key Responsibilities:

• Build and maintain customer relations both externally and internally
• Address customer requests through case management, phone, or chat
• Handle all order types from placement to delivery
• Monitor orders, warehouse, and transportation status
• Handle product returns
• Process invoicing and credits
• Report on damaged goods, warehouse mistakes, and transportation errors through Corrective Action Reporting
• Follow the J&J Business Conduct Policy and the J&J Credo, representing J&J in a manner consistent with professional and ethical standards in all situations

Qualifications

Education:

Completion of high school education

Experience and Skills Required:

Demonstrated experience in CRM and ERP systems, call handling, and case management

Proficiency in Microsoft 365

Ability to work collaboratively, act responsibly, and provide effective customer service

Extensive experience in customer service

Preferred:

Customer service background

Experience working on projects

Understanding of the Nordic MedTech industry and customers

Familiarity with the J&J MedTech product portfolio

Other:

Language requirements – proficiency in spoken and written Swedish and one additional Nordic language.

Proficiency in written and spoken English is also required.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

 

 

Required Skills:

 

 

Preferred Skills:

  

 

The anticipated base pay range for this position is:

kr359,000.00 - kr578,450.00

 

 

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

 

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.