- Location
- SM Naga, Philippines
- Type
- Full-time
- Department
- Operations
- Seniority
- Entry
- Source
- Workday
Description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
Customer Experience Management:Applies knowledge of Globe products, services, and related processes and policies in order to effectively support Customer Experience Ambassadors, Sales and Service Specialists, and Cashiers in fulfilling customer requests and resolving issues.
Inventory Management:
Safeguards and monitors the movement of store's total inventory to ensure availability of stocks for selling and maintaining zero variance.
Customer Experience Management:
* Answers queries of customers (whether external or internal) about Globe products, promos, and/or processes.
* Updates the team on status of inventory items.
* Ensures sufficient inventory stock level to avoid stock out.
Inventory Management:
* Physically counts manual accountable forms with signature.
* Counts available stocks, matches it with previous day's stock count sheet and report discrepancies, if any.
* Monitors aging stocks.
* Issues correct stocks and assigns to specialist via MTPOS.
* Updates the team on status of inventory items.
* Ensures sufficient inventory stock level to avoid stock out.
* Coordinates with other custodians to source out customers' required stocks.
* Follows the FIFO (first in, first out) policy when getting/assigning stocks.
* Updates SIR upon every issuance of stocks to specialists.
* Performs physical count of stocks delivered and matches details with delivery documents.
* Accepts delivery of items by signing GTS (delivery receipt) in the presence of the courier.
* Updates receipt of delivery items in MTPOS.
* Forecasts store's stock level requirement of inventory items for selling based on price bulletin/hero offers.
* Triggers request of needed inventory items.
* Monitors, executes, and completes the ECPay machine SIM inventory procedure, ensuring accurate reporting in strict compliance with the cascaded process.
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
