Inside Sales Executive

Trade Sales

·         Manage both incoming customer sales inquiries and proactive outbound trade sales initiatives, including customer engagement, opportunity creation, and full administration in Salesforce.

·         Initiate and manage customer interactions related to trade sales, promotions, and commercial opportunities, in coordination with the Sales team.

·         Create, update, and maintain sales opportunities, quotes, and related documentation in Salesforce.

·         Ensure accurate tracking of sales activities, pipeline status, and customer interactions in CRM systems.

·         Support the conversion of opportunities into confirmed orders in line with approved pricing and commercial policies.

Customer Portfolio Management

·         Maintain and manage a portfolio of assigned customers, ensuring regular follow-up calls and consistent engagement.

·         Present special offers and promotions to drive customer interest and sales.

·         Identify opportunities for cross-selling and up-selling based on customer needs and product knowledge.

·         Assign sales leads to the responsible Account Manager or KAM in the region when the contract value exceeds a predefined threshold, ensuring alignment with regional account management.

·         Build strong relationships with customers to enhance loyalty and satisfaction.

·         Track interactions and sales activities in Salesforce to monitor portfolio performance

Required Qualifications:

·         Bachelor’s degree in business, Marketing, or a related field preferred.

·         Proven experience in telesales, inside sales, or telemarketing, with a track record of meeting or exceeding targets.

·         Excellent communication, persuasion, and negotiation skills.

·         Goal-oriented, self-motivated, and resilient under pressure.

·         Proficiency with CRM systems and sales tools (Salesforce experience preferred).

·         Ability to work independently and as part of a team.

·         Strong attention to detail and high level of accuracy.

·         Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

·         High level of self-motivation and ownership, with the ability to follow through on tasks independently.