Technical Operations Manager

Company Description

Twin Rivers Paper Company, headquartered in Madawaska, Maine, is a leading manufacturer of specialty paper, producing 400,000 tons annually for the publishing, label, technical, and packaging sectors. With operations in Maine, New York, and a pulp mill in New Brunswick, the company offers a wide range of uncoated and coated specialty paper products. Known for its customized product development and dedicated technical services, Twin Rivers Paper prioritizes quality and innovation. Backed by its U.S. ownership under Atlas Holdings and Blue Wolf Capital, the company maintains a strong financial foundation, enabling continuous investments and ensuring long-term growth.

 

Scope:

The Technical Operations Manager is a key leadership role responsible for overseeing technical and operational functions, including safety, environmental compliances and process engineering. This position ensures operational excellence through effective process monitoring, technical support, troubleshooting and continuous improvement initiatives. The Technical Operations Manager works closely with mill leadership, operations teams, and maintenance to drive performance, reliability and regulatory compliance.

 

Responsibilities:

• Assists in the management of the Pulp Mill using a combination of daily review with production, maintenance and front-line management as well as spending time on the floor where the incumbent will lead and guide direct reports.
• Actively participates in weekly business reviews, capital/project reviews, safety, staff meetings and budget reviews.
• Manages select salaried employees through goals setting, performance management, onboarding, training and recruitment efforts.
• Actively supports and promotes safe work practices throughout the mill by being present at safety activities and personally encouraging safe behaviors. Lead hazard analyses, incident investigations and correct action implementation.
• Ensures processes and systems are in place for positive labor relations, community relations, training and development, and health, safety and environmental compliance.
• Is responsible for overall mill operations during certain weekends on a rotation basis.
• Ensures processes and systems are in place to take full advantage of effective inventory control.
• Ensure proper processes and systems are available to provide for sufficient quality and quantity of roundwood, chips and bark for the operations at a competitive price.
• Advises and/or recommends on issues pertaining to production, organizational issues, process changes, and process improvements (identifying opportunities, designing improvements, coordinating implementation).
• Act as company liaison between Twin Rivers and government agencies, environmental outreach and other external partners.
• Lead hazard mapping exercises with cross functional teams to improve the overall reliability of the operations.
• Assists with annual outage planning and execution.
• Backfills for mill manager during vacancies.

 

Requirements:

• Bachelor's degree in engineering (Chemical, Mechanical, or related discipline required).
• Minimum of 10 years of experience in a pulp and paper mill or similar heavy industrial environment (preferred) with roles of increasing responsibility.
• Demonstrated experience in process engineering, operations support, or technical services.
• Strong troubleshooting and analytical skills with proven ability to solve complex technical problems.
• Excellent organizational, planning, and time-management skills.
• Strong communication and leadership abilities with the capability to work cross-functionally.
• Knowledge of environmental regulations and safety standards within manufacturing or industrial sectors.