Service Writer

Description

East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers and technicians, ensuring smooth communication and top-quality service delivery. 

We represent the following brands at our East Bay location: Honda, Yamaha, Kawasaki, Suzuki, Sea-Doo, Can-Am and CF Moto. Our product lines include motorcycles, watercraft, Side by Sides, ATV’s and generators.

Job responsibilities: (including but not limited to)

· Greet customers and schedule service appointments

· Write repair orders and communicate service details to technicians 

· Provide status updates to customers about service progress 

· Manage service jobs in progress and ensure timely completion 

· Order and track parts for warranty or recall work 

· Submit warranty invoices and follow up on collections 

· Meet monthly service sales goals 

· Maintain strong relationships with customers, OEMs, and vendor

· Position is full time and on site.

Required Skills & Qualifications: 

· Prior experience in a service advisor or writer role

· Strong customer service and sales skills

· Basic knowledge of powersports or motorsports

· Excellent written and verbal communication

· Organized, detail-oriented, and able to multitask

· Clean driving record & valid California driver's license

· Must be available to work Saturdays

· Familiarity with Lightspeed EVO dealership software

· Ability to use web tools and manufacturer systems

· Spanish bilingual preferred

Benefits: 

· Employee discounts

· 401K

· Medical insurance with company contribution

· Dental, Vision, plus more

· Paid vacation

Job Type: 

· Full-time (Tuesday–Saturday, 10am - 6 pm / 8-hour shifts)