- Location
- HLT-Hong Leong Tower, Malaysia
- Type
- Full-time
- Department
- Finance
- Closing date
- Today
- Source
- Workday
Description
If you are looking to excel and make a difference, take a closer look at us…
Inbound Service:
● Attend incoming calls/emails within SLA time and respond to customer’s queries and requests in a
courteous and professional manner.
● Strive for First Call/Email Resolution at all times. Cases that cannot be resolved upfront should be
immediately escalated to the appropriate party.
● Identify and escalate issues/complaints to Unit Head.
● Document all call/email information according to SOP.
● Centralized processing of memo/request within general criteria.
● Carry out any other centralized processing duties assigned by Management.
Outbound Service:
● Personalize service by cross selling products and services which are suitable for customers.
● Engaging customers for more feedback/product and service improvement, customer data update,
customer retention & etc.
● Carry out any other outbound calling duties assigned by Management.
Sales Referral:
● Acquisition referral (New-to-Bank or New-to-Product)- 2 successful referral per month to SME Sales
Team
● Driving Trade utilization.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
