Customer Service Engineer

Job title- Customer Service Engineer  

Job Type- Full time

Location – Home working – Bristol/Swindon M4 Corridor  

Role benefits - Competitive Salary + Company Car + Expenses + Benefits Package

Become part of making the impossible possible.

About the role:

Are you looking for a role where you can develop your technical expertise, take on meaningful challenges, and be part of a high-performing, collaborative team?

Would you like to work with complex, innovative analytical instruments in a fast-growing international organisation with a friendly, inclusive culture, united by a shared mission to make the world a better place together with our customers?

If this sounds like you, we’d love to hear from you. Join our UK Customer Support team and help deliver outstanding support to our customers worldwide.

What you’ll be doing:

• Support customers throughout the entire lifecycle of Malvern Panalytical instruments - from installation to ongoing service

• Diagnose and resolve issues independently, delivering accurate and effective service to maintain high customer satisfaction

• Provide operational training to customers - mainly during installation - to ensure safe and efficient use of our instruments

• Offer remote support via PC and phone, and travel extensively across the UK as needed

• Assist with helpdesk and training activities and provide timely documentation such as field service reports and mileage reports

• Continuously update your product knowledge, leverage all learning resources and share feedback to improve product quality

• Manage company assets responsibly, including spare parts, tools, vehicle, and software, in line with company guidelines

• Adhere to our code of ethics and professional engineering standards, performing all service activities in compliance with good laboratory practices

About you:

• HND or equivalent level in Electronics, Chemistry, or a related discipline

• Strong problem-solving skills combined with a structured, independent approach that ensures consistent results - even in demanding situations

• Experience working directly on customer sites and thrive in a dynamic field service environment

• Hands-on experience installing, performing maintenance, troubleshooting, and repairing analytical instruments

• Skilled in using diagnostic devices such as multimeters, flow meters, and other tools used to measure electronic and mechanical systems

• Solid understanding of circuits, wiring/connectors, analog/digital communications, power adapters, and transformers, plus familiarity with plumbing systems, gas distribution, flow control, and pressure chambers

• Experience in measuring material properties such as gas adsorption, chemisorption, particle size, density and/or porosity is an advantage

• Current, full UK driving license

What’s in It for You

• Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture

• Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place 

• Be a key member of our team in our amazing offices, with a hybrid working model available

• Access to an onsite restaurant    

• Gym discounts  

• Volunteering days and much more 

#LI-CS2

About us - Malvern Panalytical, Micromeritics and SciAps. 
Together we are a powerful and highly complementary combination of market leading technologies. 

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.  Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.