- Location
- Glasgow, United Kingdom
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Lead
- Source
- RecruiterFlow
Description
- Manage diaries, appointments, meetings, and associated logistics
- Handle new client enquiries and record key details accurately
- Prepare meeting papers, itineraries, and background information
- Proactively manage emails and prioritise tasks for lawyers
- Manage and store correspondence and documents using the firm’s Document Management System (DMS)
- Track multiple ongoing projects and ensure timely follow-up on key actions
- Provide support during team absences and ensure workflow continuity
- Input and maintain data within the case management system
- Communicate professionally with clients and third parties via phone, email, and in person
- Prepare and maintain spreadsheets, reports, and letters of engagement
- Assist with billing, expenses, and invoice processing
- Support document preparation, case management, and the collation of trust bibles
- Arrange travel and accommodation bookings and manage related logistics
- Proofread and format documents to a high standard
- Provide administrative cover and contribute to wider team projects as required
- Knowledge and experience of working within a busy Personal and Family team
- Accurate and competent in document production including formatting and presentation
- Strong organisational skills with the ability to manage multiple priorities and tight deadlines
- Excellent communication and interpersonal skills, confident dealing with stakeholders at all levels
- Strong IT literacy, proficient in Microsoft Word, Outlook, Excel, and PowerPoint
- Experience using Aderant, DMS, and BigHand systems (preferred but not essential)
- Highly accurate with excellent attention to detail
- Adaptable, proactive, and able to work independently or as part of a team
- Competitive salary and an extensive benefits package
- For more information, contact Susan or apply via the link below.
Cross Resourcing is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief, and age.