- Location
- Bengaluru
- Department
- Trust & Safety
- Seniority
- Entry
- Experience
- 5+ years
- Source
- Greenhouse
Description
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.
Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.
From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech
Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.
Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.
Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.
We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.
But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.
Key Responsibilities:
- Dispute Resolution: Investigate and resolve chargeback disputes by gathering relevant information, analysing transaction details, and assessing the validity of claims.
- Documentation: Prepare and submit necessary documentation to support dispute cases, ensuring all required information is accurate and complete.
- Communication: Maintain effective communication with customers, merchants, and financial institutions to clarify dispute details and resolve issues.
- Tracking and Reporting: Monitor the status of chargeback cases, update case records, and generate reports on dispute outcomes and trends.
- Compliance: Ensure all dispute/chargebacks handling processes comply with relevant regulations, industry standards, and company policies.
- Collaboration: Work closely with other departments, such as Vendor, Customer Service, Merchant account managers, Fraud Prevention, and Finance, to gather information and coordinate efforts in dispute resolution.
- Continuous Improvement: Identify opportunities to improve dispute handling processes and suggest enhancements to reduce the occurrence of chargebacks.
Qualifications:
- Experience: Minimum of 1.5-2+ years of experience in chargeback management, dispute resolution, or a related field (Banks, fintech, payment aggregators).
- Skills Required:
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Attention to detail and ability to manage multiple tasks simultaneously
- Proficiency in using computer systems and software, including Microsoft Office and database management tools.
- Knowledge: In-depth understanding of payment processing, credit card industry regulations, and chargeback processes.
- Preferably: Candidates with experience in the Domestic and cross border market, fintech.
- Attributes: Ability to work independently and as part of a team, with a customer-focused attitude and a high degree of integrity.
