Job Description - Operations Specialist

Job Summary

Support the operations team with ticketing processing, sales coordination, and administrative tasks, ensuring everything flows efficiently behind the scenes. As Operations Assistant, you will be an essential part of day-to-day fulfilment and play a key role in delivering an excellent experience for our customers.

Key Responsibilities

• Manage the end-to-end processing and fulfillment of ticket orders across multiple ticketing and resale platforms, ensuring accuracy, timeliness, and compliance with service level expectations.
• Serve as a subject matter expert in ticket retrieval and distribution, efficiently navigating a variety of ticketing systems and resolving platform-specific challenges.
• Partner with Customer Service, Event Operations, and other cross-functional teams to investigate complex order issues, identify root causes, and deliver timely resolutions that enhance the customer experience.
• Take ownership of operational issues by independently assessing, prioritizing, and resolving day-to-day challenges, while escalating high-impact risks and providing clear recommendations to Team Leaders.
• Proactively monitor upcoming events, identify potential fulfillment risks, and implement preventative actions to ensure seamless order delivery and operational readiness.
• Maintain clear, timely, and effective communication with Team Leaders and key stakeholders, providing updates on priorities, risks, and operational performance.
• Drive operational excellence by identifying opportunities to improve workflows, enhance accuracy, and increase efficiency through process optimization and best practice recommendations.
• Support business operations through advanced administrative responsibilities, including inventory reconciliation, reporting and data analysis, documentation maintenance, and operational performance tracking.
• Contribute to team capability by sharing knowledge, supporting the onboarding and guidance of new team members, and promoting consistent operational standards across the team.

Desirable Characteristics/Skills

• A natural collaborator who is equally comfortable working independently and taking initiative
• A clear and confident communicator
• Highly organised with a sharp eye for detail and a low tolerance for errors
• Problem-solving mindset and proactive attitude
• Comfortable navigating multiple online platforms and tools, with the confidence to learn new systems quickly
• Skilled at managing your time and staying focused when priorities shift or the pace picks up
• Passionate about live events and excited to be part of an industry that creates unforgettable experiences

Occupational Work Health & Safety (OH&S)

• Promote a safe and positive work environment and raise awareness and practice of OH&S standard
• Set a positive example by actively following safety protocols, demonstrating commitment to OH&S, and encouraging employees to do the same
• Ensure their teams comply with all relevant OH&S laws, regulations, and company policies
• Encourage and support team members to report any workplace incidents to HR including but not limited to workplace accidents, near misses, bullying, harassment and discrimination

Core Values

• Embrace and Execute Change
• Be Challenged and Achieve
• Cultivate Growth and Learning
• Working Together is Success
• Customer Satisfaction First

Other

• Ensure compliance with all company policies and procedures including local and federal laws and regulations
• A thorough understanding of the company Core Values and model positive behaviour
• Have a comprehensive understanding of all departments and the overall functions of the business, recognising how each one interconnects and contributes to the organisation as a whole

Join the A-Team and experience the A-Life!