Patient Service Representative (Registration)

Patient Service Representative (Registration) 

On-Site: Multiple Intermountain Health Locations | Salt Lake City-Provo Metro Area, UT 

Various full-time, part-time, day, evening, night, and weekend shift opportunities available. 

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.  At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. 

As a Patient Registration Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.  

This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success. 

What You’ll Do:  

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently 

• Answer phones and gather accurate patient information quickly in a fast-paced environment  

• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion 

• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed 

• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable  

• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow  

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career. 

What We’re Looking For:  

• Exceptional customer service experience, communication and interpersonal skills  

• Strong composure and professionalism in a fast-paced environment  

• Ability to multitask and prioritize quickly with high attention to detail  

• Comfortable with shifting priorities based on patient needs  

• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required) 

• High School Diploma or GED 

• Ability to pass background check, drug test, and meet vaccination requirements 

 What You’ll Gain:  

• Experience in healthcare administration & patient access  

• Exposure to revenue cycle, insurance processes, and hospital operations  

• Opportunity for growth within R1  

• A team environment focused on innovation, collaboration, and patient experience  

• Meaningful work supporting patients during urgent and emotional moments   

Why You’ll Love This Job: 

Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times. 

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.