- Location
- GB
- Type
- Full-time
- Department
- Legal
- Closing date
- Today
- Source
- Vincere
Description
Head of Client Care (Residential Conveyancing) - Home Based - Up to £45,000pa
We now seek a focussed and forward thinking professional to join this leading Law Firm as their Head of Client Care, specialising in Conveyancing.
This is an integral role and will suit either a qualified Solicitor perhaps seeking a change of pace or a Client Management professional with a background in the Legal sector.
The Reward
- Up to £45,000pa Depending on Experience
- Home Based (Fully Remote)
- Pension
- Supportive, friendly & Collaborative Environment
- 23 Days Holiday + Bank Holidays
- 9am to 5:30pm Monday to Friday
The Role
- Reporting directly to the Partners, you will be responsible for all Client Care matters across the business, ensuring the highest level of care and attention is always maintained
- As the first point of contact, effectively and efficiently manage all incoming queries, issues and complaints, escalating these when appropriate
- Following up assertively on any abortive fees and taking action when required
- Regularly review and audit Fee Earner Files
- Working proactively to address any potential issues in advance
- Liaising with teams across the business to ensure high standards are maintained
The Person
- Must be from a legal background ie a Solicitor (or similar) or have worked within a Law Firm in a similar role
- Must have a good knowledge of Residential Conveyancing and the client journey
- Experience of managing client care matters, including queries, complaints and escalations
- Be an exceptional communicator at all levels